#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We work on large scale distributed systems, processing over 1 trillion events a day with a petabyte of RAM deployed in our Cassandra clusters - and this traffic is growing daily. We're looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to developing and shaping our cybersecurity platform. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

　　 About the Role:

　　The CrowdStrike Endpoint Protection (EPP) Content Product Group is looking for a motivated leader to grow and manage an operational team with the technical skills to analyze, measure, and improve our detections. The primary goal of this team will be to respond to customer inquiries about threat detections and capabilities, proactively manage false positive detections, and increase the overall efficacy of our content.

　　This role will consist of working closely with our customers, as well as internal teams such as Support, Technical Account Managers, Falcon Complete, OverWatch, and various engineering teams within the organization. You will be responsible for timely communications to our internal and external customers, providing proactive FP mitigation and remediation actions, leading efforts to improve our existing content, gathering and presenting trends and metrics, and planning and executing roadmaps for your team.

　　EPP Content is dedicated to responding to our customer's security needs as threats evolve, and ensuring CrowdStrike maintains coverage of all relevant threats regardless of the source of attack. Falcon Host is a unique endpoint detection and response solution and threat analysts on the team will have the opportunity to translate their analysis findings into impactful detection capabilities backed by an unprecedented number of events at their disposal for analytic initiatives.

　　What You'll Do: Lead a team of Threat Analysts to drive continuous improvement in content efficacy Answering customer inquiries either directly or through Support / TAMs Ensure product detections are performing to CrowdStrike's standards Build a workflow to enable management and mitigation of false positive detections Build and manage a framework to perform Efficacy Measurement at scale Create a framework for the team that will help it meet and exceed goals and objectives Provide threat assessments, level of effort, and intended impact to influence prioritization and help steer strategic planning Work with various internal teams to streamline and resolve detection issuesWhat You'll Need: Escalations management experience Customer support experience Strong background in the EPP/EDR space Fundamental understanding of threat detection Knowledge of research/collection skills and analytical methods General understanding of threat/risk management and threat/risk assessment Ability to break down complex problems into workable components Experience in a security operations center or similar environment responding to incidents Experience in managing a highly operational and global team of analysts Familiarity with tools used in cyber-intrusionsEducation: BA/BS or MA/MS degree or equivalent experience in Computer Science, Information Security, or a related field#LI-Remote

　　#LI-NT1

　　#HTF

　　Benefits of Working at CrowdStrike: Remote-first culture Market leader in compensation and equity awards Competitive vacation and flexible working arrangements Comprehensive and inclusive health benefits Physical and mental wellness programs Paid parental leave, including adoption A variety of professional development and mentorship opportunities Offices with stocked kitchens when you need to fuel innovation and collaborationWe are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.

　　CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact Recruiting@crowdstrike.com for further assistance.