Job Description

　　When you're part of Thermo Fisher Scientific, you'll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

　　Location/Division Specific Information

　　Switzerland - Reinach

　　Discover Impactful Work:

　　This is an exciting opportunity for a highly motivated candidate who ideally has some experience working within a Customer Service environment and in a team in a fast-moving customer / commercially driven environment. The fundamental need is to act as a point of contact for the customer, including the resolution of customer enquiries and complaints. Ensure the highest working standards in all aspects of customer service and relations and to provide support in driving customer dedication, enhancing business performance and aligning to the overall business objectives to enable growth.

　　A day in the Life:

　　Management and process of orders.Action any related enquiries from CustomerDaily monitoring of BackordersAdvise customers of order information, such as unit price, delivery dates and any anticipated delays.Complaints handling and resolve customer delivery complaint and log these onto the Complaint Management System.Management Service Contracts, billing of non-contract service visit, order new instrument and update Instrument Tracker.Support Sales related to Customer meeting, Customer contracts and to improve the customer experience by providing appropriate mentorship.Communicate and support cross functionally with Sales, Logistics, Technical Service.Participate in key projects to support local/corporate initiatives.

　　Keys to Success:

　　Education

　　High school diploma or equivalent required.

　　Experience

　　Previous experience of working within a Customer Service environment.Proven understanding and experience of using SAP• Intermediate to advance skill level of Microsoft Word and Excel

　　Knowledge, Skills, Abilities

　　Good written and oral communication skills both in German and French are important, English is using as the internal communication.Ability to interface effectively with internal & external customers.Strong attention to detail, excellent analytic skills and problem-solving abilities are essential.Demonstrated knowledge with systems is important, including SAP & Excel.Good interpersonal skills are vital, as is the ability to collaborate well within a team.An ability to handle confidential and/or proprietary information.Demonstrate excellent communication skills.Complaint handling/conflict resolution skills.

　　Benefits

　　We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

　　Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

　　Apply today! http://jobs.thermofisher.com

　　Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

　　Accessibility/Disability Access

　　Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255. Please include your contact information and specific details about your required accommodation to support you during the job application process.

　　This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.