Position Summary The Shift Supervisor Trainee role is an entry-level,short-term role that prepares an employee to perform a higher-levelsupervisory role, such as Operations Supervisor or Shift Supervisor. TheShift Supervisor Trainee performs work as directed in order to preparefor future supervisory responsibilities, completes basic operations andmanagement skills training, and also learns about key aspects of thebusiness (e.g., building customer loyalty through exceptional service)and CVS/pharmacy culture. Upon successful completion of the trainingprogram, Shift Supervisor Trainees are eligible to be considered forpromotion to open Operations Supervisor or Shift Supervisor positions.These key leadership roles support the CVS Store Management team indriving store execution and performance while building consumer loyaltyto CVS/pharmacy through a focus on excellent customer service. Whenthere is no manager onsite, the Operations Supervisor or ShiftSupervisor leads the store staff, ensures that store operations runsmoothly, and is responsible for ensuring the completion of all openingand closing procedures. Essential Functions: 1. Management Workeffectively with store management and store crews Supervise the storescrew through assigning, directing and following up of all activitiesEffectively communicate information both to and from store managementand crews 2. Customer Service Assist customers with their questions,problems and complaints Promote CVS customer service culture. (Greet,offer help, and thank) Handle all customer relations issues inaccordance with company policy and promote a positive shoppingexperience for all CVS customers Maintain customer/patientconfidentiality Required Qualifications Deductive reasoning ability,analytical skills and computer skills. Advanced communication skills.Ability to work a flexible schedule, including some early morning,overnight and weekend shifts, to work overtime as needed. PreferredQualifications Experience in retail Education High School diploma orequivalent preferred but not required. CVS Health requires certaincolleagues to be fully vaccinated against COVID-19 (including anybooster shots if required), where allowable under the law, unless theyare approved for a reasonable accommodation based on disability, medicalcondition, religious belief, or other legally recognized reasons thatprevents them from being vaccinated. You are required to have receivedat least one COVID-19 shot prior to your first day of employment and toprovide proof of your vaccination status or apply for a reasonableaccommodation within the first 10 days of your employment. Please notethat in some states and roles, you may be required to provide proof offull vaccination or an approved reasonable accommodation before you canbegin to actively work. CVS Health is committed to recruiting, hiring,developing, advancing, and retaining individuals with disabilities. Assuch, we strive to provide equal access to the benefits and privilegesof employment, including the provision of a reasonable accommodation toperform essential job functions. CVS Health can provide a request for areasonable accommodation, including a qualified interpreter, writteninformation in other formats, translation or other services [email protected] If you have a speech or hearingdisability, please call 7-1-1 to utilize Telecommunications RelayServices (TRS). We will make every effort to respond to your requestwithin 48 business hours and do everything we can to work towards asolution.