Service Manager - Mobile Technicians

　　Matawan, NJ (http://maps.google.com/maps?q=411+State+Highway+#34+Matawan+NJ+USA+07747)

　　Description

　　This role will serve as first-line supervisor with responsibility to schedule and direct the day-to-day production of the Mobile Service Technicians in providing repair, rebuilding, and maintenance of customer equipment. The Technician Service Manager will lead, coordinate and direct the efforts and actions of the technicians in the field to successfully and efficiently service its customers.

　　Requirements

　　You have:

　　Demonstrated ability and record of success managing a REMOTE fleet of vehicles on a regional, and/or a national level

　　Intelligent, sound judgement, assertive, independent, resourceful, tenacious and strong leadership skills

　　Ability to lead a team of technicians to deliver company results.

　　Knowledge of the mobile work environment and challenges, maintenance practices, and processes for mobile maintenance.

　　Expresses ideas and disagreements, constructively resolves conflict, and encourages others to do the same.

　　Customer Orientation: Able to collaborate with customers, especially customers with urgent issues, to provide solutions that meet customer requirements. Able to act as intermediary between.

　　Expert knowledge of state and federal DOT requirements and regulations, compliance

　　Highly skilled at utilizing technology, apps, and online systems

　　Excellent personal leadership skills and proven ability to build, develop, and motivate teams

　　Proactive, well-organized, and results-oriented with the ability to lead and participate in multiple projects simultaneously in a fast-paced environment

　　Availability to work flexible hours as required and to be on-call in response to emergency situations as needed

　　Demonstrated track record of success delivering innovative, process and system to deliver superior operational effectiveness and efficiency

　　Budgeting experience

　　Job Task:

　　Provide leadership to individuals and groups of technicians daily.

　　Collaborates with Dispatch to ensure each tech is busy every day.

　　Develop productivity reports and work with Hub team members to improve productivity.

　　Resolve issues related to the technicians role.

　　Meet with technicians, conduct QCIs, and safety audits as required.

　　Travel to technician and customer locations frequently.

　　Performs other duties and responsibilities as assigned.

　　Qualifications:

　　Promote safe work habits with the technicians

　　Manage training for individual technicians in conjunction with the Operations manager and Continuous Improvement Department

　　Promote and support the initiatives of Penn Fleet Services

　　Recommend advancement and discipline of the technicians to Operations Leaders

　　Provide adequate structure, direction and feedback to technicians

　　Prioritize tasks and allocate resources to service customer’s equipment

　　Encourage open communication, cooperation and the sharing of knowledge

　　Provide timely feedback and follow up

　　Proactively feed information upwards to keep management well informed

　　Engender trust and respect among your team

　　Ensure alignment with corporate goals

　　Continuously monitor technician performance and areas for improvement

　　Address problematic performance early on

　　Create an environment where employees feel valued, respected, and trusted

　　Demonstrate a thorough understanding of the technical aspects of the job

　　Promote a culture of safety, following and supporting corporate safety training and procedures, rules and directives.

　　For more information about PENN Power Group, please visit our website at www.pennpowergroup.com. An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Penn Power Group is a federal contractor and has implemented an affirmative action plan to ensure equal employment opportunities for females, minorities, individuals with disabilities, and qualified targeted veterans. We make reasonable accommodation for individuals with disabilities to apply for employment. Contact [email protected] (215) 335-0500 ONLY if you wish to request an accommodation or if you wish to be included in our affirmative action program. Resumes sent to this address will not be accepted.