UPMC Western Behavioral Health is hiring a Service Coordinator!

　　Do you have the desire to advocate for those within our community facing various mental health struggles with the aim to assist in reaching their goals and transforming their lives? Are you an individual with an educational background in behavioral health or a human service field looking­­­­­ to dive into a rewarding career helping others while gaining valuable experience in a growing field? If so, we warmly invite you to apply to our opening for full-time Service Coordinator within UPMC’s Western Psychiatric Hospital.

　　The Service Coordinator is a specialist in connecting the person served with community resources. We offer a hybrid work model. Your work is in the field working directly with the people we serve. You have the option to complete the administrative tasks at your home or in our office with the laptop and cell phone that we provide. There is minimal need to go to our office. We offer office space for those that prefer that setting. We offer flexible scheduling after six months of employment. This includes the option of (4) ten-hour shifts if that meets your needs.

　　The Service Coordinator will be assigned to work with individuals with a mental health diagnosis. The Service Coordinator will complete an assessment, service plan, and follow the interventions from the service plan. All actions must be documented in electronic medical records in real time or within 24 hours.

　　The ideal candidate will have prior experience in behavioral health or human service capacity, in addition to having a valid driver’s license and reliable vehicle to meet with consumers throughout the community. The starting rate for this position is $19.82, prior to crediting for any applicable experience beyond the minimum qualifications. Mileage and parking reimbursement is provided. The schedule for this position is 8:30a-5p with the occasional evening depending upon consumer availability. This position is off for UPMC holidays.

　　At UPMC, we offer a Total Rewards package that is comprised of compensation, benefits, performance, and recognition, plus work-life needs and opportunities, development, and career opportunities. With offerings like medical coverage, a comprehensive retirement program paid time off, and paid parental leave, UPMC provides a Total Rewards package that few employers can match. In fact, a recent study conducted by Aon Consulting values our package a substantial 20% higher than other health care employers in the markets we serve.

　　Responsibilities:

　　Provides professional coordination of mental health services according to the individual's level of need and works as a member of a treatment/service team, often taking the lead role to provide advocacy, and using considerable discretion and independent judgment in order to promote individuals' mental health recovery. Develops relationships with the individual, their family, and other important people in their life.

　　Assesses individual and family strengths and needs in a collaborative method. Develops an assessment based on strengths and needs. Promotes service planning efforts which result in developing, documenting, and implementing a comprehensive service plan driven by the individual utilizing all agreed upon strengths and needs. Completes assessments, service plans, and other required documentation utilizing collaborative documentation with the individual according to regulations. Convenes and facilitates interdisciplinary service planning meetings to include all relevant and appropriate natural and professional supports Ensures individuals needs are met. Assists individual and family to identify, link, access and coordinate such resources. Provides linkages to both internal and external resources. Provides culturally competent services with consideration for the individual's racial, religious, gender, sexual orientation, age and ethnic background and identification. Investigates new resources and communicates to involved parties prospective resources as a liaison on behalf of the individual being served. Maintains an up-to-date catalog of available community resources, including location, eligibility requirements and program alternatives. Advocates for and with the individual being served to ensure responsiveness from natural, community, generic and specialized services/supports. Advocacy includes providing information, removing barriers, creating options and resolving problems.

　　Attends training programs as provided through the State, County and Agency to assure that the incumbent is up to date on new approaches, best practices and recovery-oriented services. Maintains regular contact with individuals during hospitalizations and transitions of care. Maintains an accurate and timely record of Service Coordination activity. Records individuals being served and collateral contacts. Updates forms as needed. Reviews charts for compliance with regulations. All Service Coordinators are required to participate in the On-Call Service per department guidelines.

　　Bachelor’s Degree in a Human Services field such as Social Work, Psychology or Counseling required.

　　Other fields of study may be considered with coursework of at least 12 credits in Human Services.

　　One-year related experience preferred.

　　Prior experience working in community settings preferred.

　　Safe driving record required.

　　Licensure, Certifications, and Clearances:

　　Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)

　　Cardiopulmonary Resuscitation (CPR)

　　Comprehensive Crisis Management (CCMC)

　　Driver's License

　　Act 31 Child Abuse Reporting with renewal

　　Act 33 with renewal

　　Act 34 with renewal

　　Act 73 FBI Clearance with renewal

　　UPMC is an Equal Opportunity Employer/Disability/Veteran