About the Job

　　As Zendesk expands its software engineering team, we're seeking a seasoned QA Engineer who will play a crucial role in driving our backend processes and products to new heights.

　　Operating on a global scale with over 130,000 customers, Zendesk leverages a vast suite of technologies in a large-scale distributed system. Our tech stack includes JavaScript ES6, TypeScript, Node.js, and Cypress. Experience with K6 or any other performance testing framework is viewed as a bonus.

　　What You'll Be Doing?

　　As a Senior QA Engineer, your duties will include:

　　Defining and implementing a comprehensive testing strategy, including manual and automated testing.Proactively monitoring and identifying bottlenecks in system performance, scalability, and reliability.Writing reusable, testable, and maintainable test code using best practices, design patterns, and company standards.Reporting change logs between releases.Identifying, defining, and improving strategic processes related to testing and quality assuranceConduct smooth deployments to the product by acting as a release manager.Building relationships with cross-functional teams, including developers, product managers, and customer-facing teams.Contributing to broader initiatives within their tech group and sharing testing knowledge with the team.Contributing with the product team to validate requirements and elaborate on potential test cases.Reviewing quality specifications and technical design documents to provide timely and meaningful feedbackImplementation of appropriate testing methodologiesEstimating, prioritizing, planning, and coordinating quality testing activitiesReview system requirements and track quality assurance metricsCoordinate fixes with the development team on identified issues and regressions to reach a stable releasePerform software testing in all phases of the design-develop-test-release-maintain software life cyclePlan testing coverage and proactively contribute with new ideas and processes to reduce regressions

　　What Would You Bring to the Team?

　　Ideal candidates should have:

　　4+ years of professional experience as a QA engineer, with at least 2 years of professional experience working with automated testing.Proven experience with JavaScript, Cypress, Docker, CI/CD tools, and Node.js.Desired experience with K6.In-depth understanding of programming best practices, distributed system concepts (eventual consistency, timeouts, partitioning, circuit breaking, etc.), and the SDLC.Exceptional communication skills - you can clearly express your ideas and actively listen to others.Experience with various development methodologies, such as Agile and Scrum, and software testing platforms or environmentsAdaptability and an open mind - you excel in managing changes.A passion for learning, mentoring other engineers, and driving continuous improvement.

　　What Will You Get from Us?

　　By joining our team, you can expect:

　　The opportunity to grow by tackling challenging problems and driving complex software projects.Collaboration with a team of passionate individuals who enjoy what they do and are always willing to assist.A high level of flexibility that allows you to adjust your workday to fit your needs and circumstances.A competitive salary and comprehensive benefits package.

　　We can't wait to hear from you as we continue to grow and uphold our commitment to bringing the best to our employees, our products, and our customers.

　　The intelligent heart of customer experience

　　Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

　　Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

　　Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.