The GitLab DevSecOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 2,000+ team members and values that foster a culture where people embrace the belief that everyone can contribute. Learn more about Life at GitLab.

　　Senior Partner Operations Analyst

　　at GitLab

　　Remote, US

　　Vision

　　To build, operate, and advise a world-class partner business

　　Mission

　　Listen to the needs of GitLab teams, partners, and customers, and respond with innovative and streamlined processes, tools, and resources to operate a scalable and highly profitable business for GitLab and our partners

　　Key Tenets

　　Efficiency and Productivity: Streamline partner systems, processes, and workflows to improve ease of doing business and drive mutual profitability and positive experience for GitLab and our Partners

　　Scalability: Build, deploy, and manage reliable and effective operational practices that are foundational to how we go to market and adaptable to support our growing and evolving partner business

　　Advisory: Trusted subject matter experts for GitLab’s internal and partner teams, providing daily operational support and guiding best practices and business decisions regarding our partner models

　　What you'll do

　　Identify opportunities for system and process automation and optimization, and lead projects with a focus on efficiency, effectiveness, scalability and growth 

　　Translate GitLab’s Partner GTM strategy into technical solutions that automate QTC, territory coverage, reporting models, and compensation

　　Collaborate with Salesforce administrators and developers to influence and enhance CRM functionalities to meet partner data management and attribution needs

　　Work cross-functionally to improve the integration between Salesforce and other mission-critical systems, including Impartner, Vartopia, and Zuora

　　Create and implement reporting and dashboards for the Partner organization that focuses on improving efficiency, effectiveness, and productivity

　　Assist in monthly compensation reporting, automation and close

　　Maintain partner data integrity in Salesforce and other systems

　　Support the partner sales team on escalations including SFDC account management, opportunity assistance, and ad hoc support

　　Build and deliver ad hoc solutions to support projects and company OKRs

　　What you'll bring

　　Demonstrated progressive relevant experience and understanding of partner operations

　　Experience working directly with sales/partner sales teams and partners

　　Excellent problem solving, project management, interpersonal and organizational skills

　　Strong analytical ability and able to prioritize multiple projects

　　Excellent written/verbal communication

　　Proven ability to thrive in a fluid, fast-paced environment

　　Deep knowledge of SFDC and experience with partner management systems (e.g., Impartner, Zuora, Vartopia) and SaaS tools (e.g., Tableau, Snowflake)

　　Experience with QTC process, tools, workflow design and automation

　　Strong knowledge of Microsoft Excel or Google Sheets with exposure to VBA/Script Editor and querying

　　Strong ability to translate business needs into technical requirements 

　　Interest in GitLab, and open source software

　　Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Compensation

　　To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.

　　Additional details about our process can be found on our hiring page.

　　Remote-Global

　　The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

　　Colorado/Washington pay range

　　$80,600—$155,500 USD

　　California/New York/New Jersey pay range

　　$80,600—$172,800 USD

　　Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  

　　Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

　　GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.