Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

　　Primary Responsibilities:

　　Participates in the implementation and support of an advanced Voice Infrastructure that includes Cisco Voice (UC IP phones, Analog devices, video endpoints), Cisco PSTN Voice Gateways, AirWatch MDM (BYOD) and IP Faxing technologies Collaborates with IT system analysts to integrate both clinical and non-clinical communications with Cisco Voice infrastructure and to quickly troubleshoot and resolve issues that arise Participates in the implementation and onboarding of additional clinics to the network Analyzes, troubleshoots, and resolves voice and faxing issues, in addition to proactively monitoring monthly telephony billing reports, system capacity and license usage Works with Technology Vendors to troubleshoot ongoing telecommunications performance issues and billing disputes Provides IT and end user training on voice systems where required Assists with planned and emergency maintenance of Cisco Voice Infrastructure Participates in On Call Rotation 24/7 Installing, configuring, and upgrading the MDM software or platform used by the organization Managing user profiles, policies, and permissions for mobile devices enrolled in the MDM system Enrolling new devices into the MDM system and performing necessary configurations Monitoring and managing device inventory, including tracking device status, ownership, and compliance Implementing security measures such as enforcing passcodes, encryption, or remote wipe capabilities on enrolled devices Configuring and deploying applications or software updates to mobile devices through the MDM platform Troubleshooting issues related to device connectivity, performance, or application installations Collaborating with other IT teams to integrate MDM solutions with other systems or applications Providing user support for mobile device-related inquiries or technical issues Staying up-to-date with industry best practices and new releases of MDM software Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

　　Required Qualifications:

　　Any degree with 4+ years of experience (relevant)

　　Associate degree in computer information systems or related field required, bachelor's degree in computer information systems is preferred. A combination of education, training and experience may be considered in lieu of degree Experience in enrolling devices into an MDM system using various methods (e.g., manual enrollment or automated enrollment through DEP/VPP) Solid knowledge of mobile device management concepts and experience with MDM platforms like Microsoft Intune, VMware AirWatch, MobileIron, or Jamf Pro (for Apple devices) Familiarity with different mobile operating systems such as iOS, Android, Windows 10 Mobile/ Phone OS Solid analytical and technical problem-solving skills and commitment to customer satisfaction Solid commitment to personal accountability and ability to initiate action and pursue goals in the face of unexpected changes or obstacles

　　Preferred Qualifications:

　　Experience with Cisco Call Manager 9.x and above, including Unity Voicemail, Contact Center and Jabber products Experience with MDM platforms for BYOD and corporate-owned mobile devices Experience working in a 24/7 mission critical data center environment Intermediate experience with voice translation patterns, interactive voice menu configurations, TCP/IP, SIP, faxing, and POTS troubleshooting Relevant experience in the Healthcare IT environment

　　At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.