The Product Development Executive Operations team, serving as the essential backbone of support for our Product Development organization's growth and success, is seeking an experienced Executive Assistant. In this role, you will provide indispensable support to our Krakow site lead and the regional Product Development leadership team. We champion efficiency, foster clear communication, and drive continuous improvement through strategic rationale, ensuring the dynamic needs of our fast-paced environment are met.

　　In addition to calendar, travel, and expenses for these executives, you will coordinate and co-manage a range of meeting logistics, communications, and associated tasks, and be ready to assist in matters that require the site leaders attention. You will learn about the functional, business, and regional contexts, be part of a tight-knit team, and run special projects as requested. Excellent verbal, written and organizational skills are a must, and the ideal candidate should have a proven track record of success in supporting executives in a fast-paced, dynamic work environment. Ability to handle sensitive and confidential matters with unwavering integrity and ethics is required.

　　The ideal candidate also brings experience managing external contractors, as our growth in Krakow will rely on successfully leveraging a contingent workforce. You are able to identify, prioritize and execute initiatives that increase the partnership and impact that contractors have within Zendesk Product Development. You are able to expertly collaborate with hiring managers and business partners at Zendesk (including People Operations, Procurement, and Finance) to manage and streamline processes for our contractors in Poland.

　　What youll be doing

　　In this role, youll be reporting to the Manager of Executive Operations. Your responsibilities will include:

　　Proactively maintain calendars, travel, and expenses for your assigned executives, fielding and prioritizing requests that require attentionHave a thorough understanding of execs priorities and workload to predict, prioritize, and make recommendations/offer tradeoffsMay handle emails and communications for the executives and communicate with both internal and external parties with a high level of professionalism and diplomacyAssist with meetings and regional events, including (at the discretion of the executive) all logistics, meeting invites, gathering and coordinating agendas, assisting with creating slide decks, catering, meeting notes and action items, and liaising with other EAs to align schedulesUnderstand and manage key business processes that ensure consistency, scalability, and speed of incorporating contractors in our Product Development organization (Areas of scope: Onboarding, Budget Management, Procurement, Access and Tooling, Success Metrics)Partner with cross-functional partners (People & Places, Finance, Talent Acquisition, Legal, Procurement, Learning and Development) to streamline business processes to support our contract workforce.

　　What you bring to the role

　　Required:

　　Proven success supporting a C-level executive for a minimum of 4-6 years in a fast-paced, high-growth environment, demonstrating an exceptional sense of urgency and adaptability to ever-changing work environmentsAbility to navigate a matrixed organization and partner effectively with cross-functional/cross-regional stakeholdersHighly professional, organized and detail-orientedAbility to handle sensitive and confidential informationExceptional time management skills with demonstrated ability to manage multiple competing priorities and to constantly re-prioritizePrior workforce management experience, with skills in change management, enablement and communications strategyHighly competent with all Google Suite applications, Slack & Zoom

　　Preferred:

　　Experience/familiarity supporting a Engineering organizationExperience in a tech/SaaS environmentProactive, detailed individual who can solve practical problems and deal with a variety of variablesExcellent decision-making skills with a knack for identifying, prioritizing, and articulating the highest impact initiativesConfident presentation of ideas and solutions to all levels of audiences including senior executivesData-driven decision makerFlexible work schedule that accommodates some overlap with the San Francisco timezone

　　The intelligent heart of customer experience

　　Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

　　Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

　　Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.