General information

　　Ref # 16854

　　Remote? No

　　Ally and Your Career

　　*

　　Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

　　The Opportunity

　　Ally is looking for an experienced senior leader to join the credit card team to help evaluate, optimize, and build a best-in-class operations platform supporting Ally Card for the future. Candidate must have a deep understanding and experience in leading end to end core card line of business functions such as customer service, collections, and claims. Operational experience should include both direct internal oversight, as well as responsibility for outsourcing targeted functions as needed. The candidate should have expertise in card operations, project management, and card related platform/technology combined with a strong strategic vision to help shape our vision for the future.

　　The Work Itself

　　Develop and implement a strategy for a future end to end servicing model and platform that supports Ally card growth plansIdentify and evaluate multiple options to consider that best optimize quality, industry leading capabilities and overall cost structurePartner with both internal and external partners to fully research and document supporting detail for optionsDevelop and manage project plans aligned to achieve desired card strategy specific to both card operations and supporting technology platformsUnderstand overall Ally Bank strategy and key metric performance to help Card contribute to goals/successThe Skills You Bring

　　Bachelor’s degree required10+ years management and senior leadership experience spanning service, account management and collections within the credit card industryDemonstrated track record of effectively leading card operational units while identifying/addressing challengesCandidate should poses outstanding analytical and problem-solving skills as a critical thinker with ability to communicate findings via a simple messageAbility to work autonomously to research information, synthesize fact-based story/option and communicate outcome to executive leadershipProven track record of managing complex, multi-generational, and large scale projectsExcellent work ethic, leadership, interpersonal, communication and organizational skills while working internally/3rd parties across all levels of people #li-hybridHow We'll Have Your Back

　　*

　　Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:* Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.* Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.* Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.* Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.* Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

　　Who We Are:

　　Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

　　Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

　　Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.

　　We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [email protected]. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

　　Base Pay Range:

　　Emerging: 170000

　　Experienced: 235000

　　Expert: 300000

　　Incentive Compensation: This position is eligible to participate in our annual incentive plan