At Zendesk, we get excited about building software that delivers the ultimate customer experience. Your favourite brands (like Airbnb, Uber, Slack, and Disney) use our products to engage you as a customer, and we lead the industry with beautifully simple software. And were constantly innovating - no, really, we cant wait to outdo ourselves in the near future.

　　Zendesk is seeking a Senior Database Engineer role to help with our growing database environment. This role is key to help maintain the high reliability and performance of our applications. We have many sharded databases and an environment which is constantly growing. We are looking for a hardworking and experienced DBA with a drive for consistency and reliability, expert knowledge in database administration and scripting, and a great temperament to fit into the team.

　　What you get to do every day

　　Install, configure, upgrade, and maintain MySQL, PostgreSQL, MongoDB database instances and analytics server like ClickhouseMonitor MySQL, PostgreSQL, MongoDB, Clickhouse system performance and tune instances as necessaryImplement and maintain database security protocolsDesign, build and maintain cloud infrastructure systems using IaC tools like TerraformDevelop and maintain backups and recovery processes to ensure that our customers data is always secureWork with the application development team to develop database architectures, coding standards, and quality assurance policies and proceduresHandle capacity planning and conduct regular system audits to ensure smooth system operation without wasting resources.Document and standardize system procedures and configurationsPerform regular schema changes with no downtimeAutomate recurring tasks with crontabsBe part of team on-call (when on on-call rotation)

　　Basic Qualifications

　　5+ years of proven track record with MySQL/PostgreSQL architecture, replication, sharding, monitoring, troubleshooting and backups.Experience with automation and use of a scripting language (such as Bash, Perl, Python, Ruby, Go)Experience with SQL, Nosql languages and stored routinesAbility to be part of team on-call (when on rotation)

　　Preferred Qualifications

　　Working knowledge with Cloud database technologies like Aurora MySQL/PostgreSQL/EC2/Lambda/CloudFormation/Route53 and DynamoDBExperience working with sharded database environments and associated challenges with performance and growthProficient in using Terraform/CloudFormation for infrastructure provisioning.Experience with containerization tools like Docker and orchestration platforms such as Kubernetes.Multi-functionally in many areas without being constrained by your job functionKnowledge of NoSQL databases like MongoDB is a plusProblem-solving skills and the ability to think algorithmicallyExperience working with DataDog will be a plusCollaborative, upbeat work ethic where you are expected to take ownership, and have funGood communication skills

　　What we offer

　　Full ownership of the projects you work on.What you will be doing will have a huge impact.Team of passionate people who love what they do.Exciting projects, ability to implement your own ideas and improvements.Opportunity to learn and grow.

　　...and everything you need to be effective and maintain work-life balance

　　Flexible working hours.Professional development funds.Comfortable office and a remote setup.Choice of your laptop and other equipment.Premium Medical Insurance as well as Private Life Assurance.

　　#LI-BP1

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　　The Poland annualized base salary range for this position is zł198,000.00-zł340,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

　　The intelligent heart of customer experience

　　Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

　　Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

　　Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.