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Senior Customer Quality Engineer
Senior Customer Quality Engineer-December 2024
Virtual
Dec 8, 2025
About Senior Customer Quality Engineer

  If you are an experienced Quality Engineer, Copeland has an exciting opportunity for you! Located in our Sidney, OH location, you will collaborate with multi-functional groups and teams to provide quality mentorship and support for new and existing products. In this role, you will be encouraged to work with customers to resolve product or process-related issues and facilitate problem-solving meetings. You will develop quality processes, systems, and methods associated with compressors, electro-mechanical products, and associated sub-systems.

  As a Senior Quality Engineer, You Will:

  Collaborate with multi-functional groups and teams and provide quality mentorship and support for new and existing products.

  Work with customers to resolve any product or process related issues.

  Facilitate problem solving team meetings.

  Develop quality processes, systems and methods associated with customer support.

  Lead and participate in process optimization.

  Generate customer quality plans to address issues.

  Lead and participate in data collection and analysis.

  Develop and present technical updates to multi-functional teams, business unit leaders and customers.

  Develop Processes and Value Stream maps.

  Work with plant quality teams to resolve internal process or supplier material issues that impact customers.

  Own Lean Six Sigma problem solving.

  Other activities that may be identified by the organization.

  Who You Are:

  You readily action new challenges, without unnecessary planning, you persist in accomplishing objectives despite obstacles and setbacks, you build and deliver solutions that meet customer expectations, You optimally communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels and you provide calmness and efficiency, even when things are unclear.

  Required Education, Experience, & Skills:

  Bachelor's Degree in Manufacturing, Mechanical, Controls or Electrical Engineering

  ASQ Certified Green Belt or equivalent

  5-7 years of experience with high volume assembly

  At least 3 years in quality engineering role

  Excellent communication skills

  Excellent leadership and presentations skills

  Proficient with Microsoft applications: Excel, Power Point and Word

  Familiar with use of Minitab, Statistica or other statistical software

  Familiar with use of PLM system such as Team Center or Agile

  Ability to travel domestically and internationally

  Preferred Education, Experience, & SKills:

  ASQ Certified CQE

  New Product Development and Introduction

  Working knowledge of APQP process and PPAP requirements

  Working knowledge of Tableau, DOMO, or PowerBI analytics application

  Flexible Work Schedule – Core Hours

  This role has a core hour work schedule. You can choose to flex your start and stop times given you are working during the core hours of 9:00 AM – 3:00 PM. Our teams work together to ensure our chosen work schedules enable our creativity and productivity as we serve the needs of our customers.

  Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during our annual merit review process. The salary/pay range for this role is 71K-120K annually , commensurate with the skills, talent, capabilities, and experience each candidate brings to a role.

  Our Commitment to Our People

  Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

  Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

  Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k), tuition reimbursement, and more. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

  Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

  Our Commitment to Diversity, Equity & Inclusion

  At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live.

  Work Authorization

  Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

  Equal Opportunity Employer

  Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

  If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [email protected].

  About Copeland

  We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

  Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

  No calls or agency requests please.

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