About NetApp

　　We're forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can't do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it's in our DNA. We push limits and reward great ideas. What is your great idea?

　　"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization." -George Kurian, CEO

　　Job Summary

　　As a Support Executive, you will be responsible for helping partners and internal people in pre- and post-sales activities. These activities will be mainly technical in nature, and you will use your excellent communication skills to provide an outstanding level of service to internal and external users.

　　In this role, you will be supporting partners and NetApp Solutions Engineers to accelerate our quoting, pricing, and post-sales processes. You will receive significant training to expand your knowledge of storage, data management and 3rd Party technologies. You will develop your soft skills in customer care by working directly with partners and experienced colleagues.

　　Specific responsibilities include:

　　• Fielding all pre- and post-sales questions from our partner community

　　• Finding answer to technical questions from partners

　　• Helping partners and internal engineers with our quoting process

　　• Contributing to a knowledge base frequently asked questions

　　• Constant process improvement

　　Job Requirements

　　• Excellent communication and customer service skills - to work internal and external users

　　• The ability to learn new technologies and how to apply them to users' needs

　　• Creative problem solving

　　• A curious mind and collaborative style

　　• An energetic, self-driving spirit

　　Education

　　• You will have 1-2 years' experience in a similar role in Customer Support or Technical Support. This role requires a technical background or related professional technical certifications.

　　• You must have the unrestricted right to work in Ireland. Given the tight timelines, we are unable to provide visa sponsorship before the February start date. Please refer to the recruiter for roles in other global locations.

　　• Fluency in Spanish (C1-C2 level) is necessary because you will be covering these markets in local language.

　　Did you know...

　　Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.

　　Why NetApp?

　　In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.

　　We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.

　　If you run toward knowledge and problem-solving, join us.

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