Overview

　　Are you a people person? Be a First Citizens person! Join our Coral Springs branch team and make a difference.

　　This full-time Sales and Service Representative will be located at 5721 Coral Ridge Drive in Coral Springs and is responsible for processing transactions and other customer service requests in the branch, and supporting the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.

　　The successful candidate will demonstrate:

　　Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversationCustomer Service Skills: Demonstrates professionalism and empathy in customer interactionsAdaptability: Has the ability to learn and adapt quickly to new information and technologyTeamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationshipsFlexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficientlyAgility: Able to process information and move quickly through problem resolutionResponsibilities

　　The essential functions of the job include, but are not necessarily limited to, the following:

　　Engaging customers in conversation to understand their banking needs and preferencesProcessing transactions accurately and efficientlyProviding assistance with account servicing needsFacilitating customer awareness and education of bank services, including digital banking capabilitiesIntroducing customers to other branch team members or bank partners who are able to provide solutions for their financial needsQualifications

　　Required Education: High School Diploma or GED Required Experience: 6+ months customer service experience; 6+ months in a cash-handling rolePreferred Skills: Sales; Knowledge of retail banking products and services; Working knowledge of Microsoft Office products