Calling all innovators - find your future at Fiserv.

　　We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

　　Job Title

　　Retention Specialist

　　What does a successful Retention Specialist do at Fiserv?

　　You will be a critical member of our team and engage in advanced sales negotiations to retain our customers, while maintaining profitability for our company and differentiating our brand from the competition and adding value for our customers.

　　This is a customer-facing, telephone-based role working with customers who would like to renegotiate rates or have expressed a desire to cancel their account. You will research the customer situation, typically while on the phone with the customer, and be empowered to think outside of the box and critically, going above and beyond to deliver the best resolution pathway that results in avoiding cancellation.

　　What you will do:

　　Build rapport with existing customers using your assertiveness and confidence while assessing the customer's needs by asking probing questions, negotiating, de-escalating issues, and educating them on the value of maintaining their account with us to achieve a mutually beneficial resolution.You will have a strong sense of urgency and ability to manage multiple customers concurrently, utilizing problem-solving strategies to best position Fiserv's products and services to help you retain clients.Utilize your attention to detail to identify areas for improvement or resolve issues or concerns.Quickly change priorities based on case volume and evolving customer needs. Your ability to maintain composure, resilience and flexibility will help you be successful in this role.Use your high level of autonomy, initiative, collaboration, creativity, resourcefulness, reliability and diplomacy.Complete detailed rate/pricing reviews, limiting compression.Continuously learn and improve your skills and knowledge.Effectively communicate with client with your strong phone presence and ability to engage customers and negotiating on behalf of the company and customer.

　　What you will need to have:

　　High School graduate/GED3 years of Account Management or Customer Service experience in a high-volume sales environment.Prior experience negotiating rates.

　　What would be great to have:

　　Bachelor's degreeCustomer retention experience strongly.Experience in the financial industry (merchant services, credit card).Salesforce CRM experience.

　　Applicants must be authorized to work for any employer in the US. We are unable to provide employer sponsorship or take over sponsorship of an employer sponsored visa.

　　This role is not eligible to be performed in Colorado, California, New York or Washington.

　　Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

　　Thank you for considering employment with Fiserv. Please:

　　Apply using your legal nameComplete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

　　What you should know about us:

　　Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE™ 500 company, one of Fast Company's Most Innovative Companies, and a top scorer on Bloomberg's Gender-Equality Index, we are committed to excellence and purposeful innovation.

　　Our commitment to Diversity and Inclusion:

　　Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

　　We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

　　Warning about fake job posts:

　　Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

　　Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won't ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won't send you a check to cash on Fiserv's behalf.

　　If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI's Internet Crime Complaint Center.

　　This role is not eligible to be performed in Colorado