Job Description : Work at Home Bilingual English/Spanish Language Phone Interpreter Job

　　Title : Telephone Interpreter

　　Location : Work at Home position in the United States

　　Position : Contract Position Long Term

　　* This is a remote position. The Interpreter works from their home-office. It is essential to ensure a quiet & secure environment. *

　　Position Overview:

　　The Telephone Interpreter is responsible for handling calls on demand and renders the meaning of conversations between required language and English speakers. The interpreter breaks the communication barrier in a wide range of industries including Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911. The interpreter processes information quickly, concisely and recognizes sensitive cultural differences. They’re always professional and courteous. The interpreter uses appropriate terminology and understands common industry procedures and practices. The calls may involve simple or complex, technical, or non-technical subjects. Telephone interpreters translate verbally. After the first 90 days in the position, you will receive a full work from home setup that includes a laptop and headset. Everything you’ll need to perform the position on video & audio.

　　Principal Duties and Responsibilities:

　　• Answer calls promptly and conduct interpretation in a friendly and professional manner.

　　• Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions.

　　• Speak clearly in both languages using proper pronunciation, enunciation and polite expressions.

　　• Maintain a professional demeanor throughout the call, always.

　　• Remain calm during calls if one of the primary speakers is incoherent or upset, especially in emergency situations.

　　• Maintain punctuality and availability during scheduled work hours.

　　• Follow client instructions, in compliance with protocol to ensure client expectations are met with the Limited English-speaking Person, avoiding interaction with the Limited English speaking Person without client’s permission.

　　• Understand protocol and terminology for various industries including, but not limited to: Medical, Insurance, Finance and Law.

　　• Demonstrate commitment to cultural sensitivity and working in a diverse environment

　　Qualifications

　　• Fluency in the required language Spanish and English and skilled in the associated cultural dynamics.

　　• Ability to provide cultural competency and assess regional and accent differences to find ways of communicating with the Limited English-speaking Person.

　　• Excellent listening, retention, and note-taking skills to maintain a high level of accuracy during interpretation.

　　• Education or work experience in language-related fields such as teaching, language assessment, translation or interpretation would be an asset.

　　• Must be at least 18 years of age.

　　• Legally authorized to work in the United States.

　　• Able to work independently.

　　• Able to commit to working 40hrs/week for Full-Time or 25hrs/week for Part-Time.

　　• Has the aptitude for close attention to detail regarding shift/schedule adherence.

　　Technical Requirements:

　　• iPhone or Android phone

　　• High speed Internet connection for work related electronic communication.

　　• This internet connection should provide download speeds of no less than 5 Mbps and upload

　　speeds of 1 Mbps.

　　• Paper shredder to dispose of handwritten notes taken during calls

　　• After the first 90 days in the position, you will receive a full work from home setup that includes a laptop and headset. Everything you’ll need to perform the position on video & audio.

　　Physical Requirements:

　　• Must be able to operate a keyboard and mouse and remain in a stationary position the majority of the workday.

　　• Must have sufficient manual dexterity to type or write.

　　• May be exposed to moderate noise levels, i.e. computer, audio, telephone.

　　As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

　　Why Kelly ® ?

　　As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

　　About Kelly

　　Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

　　Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center.Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

　　Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.