Regional Network Manager, Roadside Assistance OperationsJob Category Operations and Business SupportLocation Draper, UtahReq. ID 216566Job Type Full-time

　　Tesla participates in the E-Verify ProgramWhat to Expect

　　We're looking for a Regional Network Manager to assist in developing and managing the operations of a world class roadside assistance program for one of the most progressive vehicle brands in the world. Demonstrated industry knowledge of roadside assistance processes and operations is preferred, as well as an untiring focus on providing the highest service experience to our customers at all times. The right candidate will have strong analytical ability, exceptional communication skills, ability to build business partnerships with third party providers and ability to resolve challenging problems with minimal guidance.  If you are interested in becoming a part of a fast-paced team supporting the latest EV technology, we are interested in hearing from you. What You'll Do

　　You represent the front line of Tesla's unique global roadside program through building direct relationships with the top tier service providers within your regionIdentify and confirm service provider leads that meet our level of service and business model and partner with procurement to negotiate rates of service and confirm that provider meets the terms of the MSA. Lead in identifying and implementing Service provider opportunities for operational efficiency. This includes development, management and expansion of a world class service provider networkResponsible for correct procedures and processes, training, improvement of resource management and developing KPI's for reporting while developing rapport with Service Providers by utilizing an engaging, genuine, and proactive approach with regular communicationAssist in preparing a performance improvement plan for providers who are not currently meeting performance expectations. Monitor provider's progress to meeting our standard; Assist Roadside Operations Manager with creation and management of supplier training materials in collaboration with our training and technical teamsAbility and willingness to perform as a team member on multiple projects simultaneously and work effectively in a fast-paced, dynamic team environment with high expectations for quality while assisting in supporting Tesla's Customer Support Team to establish super-efficient call handling procedures; develop and enhance internal tools, processes and guidance materialsEnsure that region is aligned with market and global goals and objectives. Monitor progress of region's performance through metric reporting; Evaluate customer feedback and engage in customer interaction to solve root causes and increase the overall customer experience from start to finish; Proactive and responsive resolution of network and service provider concerns, issues and problems within 48 hoursFlexible availability in order to support 24/7 operations as needed; Assist Roadside Operations Manager in special projects to enhance and optimize the roadside assistance programWhat You'll Bring

　　Bachelor's degree, work experience, or equivalent

　　3+ years of customer service experience (emergency response and/or automotive preferred) with proven ability to build develop and manage a supplier network

　　Knowledge of business requirements of subcontracting and relationship managementDemonstrated... For full info follow application link.Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.