Equiliem Healthcare specializes in staffing clinical, non-clinical, and allied personnel. We excel in all levels, disciplines, and specialties within the healthcare spectrum. Our projects range from short to long term local and travel assignments. Equiliem has been recognized as a certified small business enterprise. In addition, we are proud that we have earned the prestigious Joint Commission accreditation for staffing firms and have been awarded Best in Staffing 4 years running by our employees and client partners.

　　Job Description: Referral Coordinator

　　Manages the referral process for referrals originating from the company Physician Services Division to other physician practices or to company Network Facilities.

　　Ensures that all initiated referrals are completed and reported back to the company referral source and organizes effective reporting on status of referrals for all stakeholders.

　　Essential Generic Job Functions (List in order of importance):

　　Referral Process:Responsible for overseeing the referral process for the providers assigned.Ensures key elements such as accurate data entry of demographic information, referral specialty and destination and authorizations (if needed) are completed.Works with providers to identify urgent versus routine referrals for services and prioritizes workflow accordingly.Assures that any associated order is also placed in the EMR to validate the referred service.Scheduling Process: Responsible to assure that the referred service is scheduled and that the patient is aware of their appointment.This will involve interactions with the referring office, the consulting office, the Patient Access Center and the patient themselves.As the appointment is confirmed be responsible for entering the status into Epic for stakeholders to be aware of the status of the referral.If the patient is not able to be seen or has not accepted the appointment for service will be responsible for alerting the referring provider.Communication/Reporting Process:Responsible for following up with the patient and the consulted provider to assure the patient kept their appointment and were seen for the service.Responsible for interacting with consulting service to assure that a status report and/or assessment is generated and is forwarded back to the referring provider and that the referring provider is alerted that the report is available for their review.Responsible for updating referral status in EMR and generating any status reports as needed by stakeholders.Participate in any performance improvement activities to address Referral Loop closure deficiencies, patient satisfaction issues and provider satisfaction concerns.Patient Satisfaction: Promotes patient satisfaction through demonstrated commitment to providing excellent service by interacting in a friendly, helpful manner.Communicates potential patient satisfaction issues to the manager.Keeps informed regarding the practices performance on patient satisfaction surveys and works to improve overall satisfaction.Other Duties as AssignedComplete all other assigned duties and projects in a timely fashion.Actively participate in all required meetings.Education Requirement: HS diploma or equivalent.

　　Education Preferred: Post High School course in medical terminology and secretarial skills preferred.

　　Knowledge and Skills (Required):

　　Two years progressively responsible medical receptionist/medical office experience.

　　Knowledge and Skills (Preferred):

　　Secretarial science education or comparable experience preferred.

　　Schedule Notes: 8:00 AM - 4:30 PM or 8:30 AM - 5:00 PM Monday - Friday 5x8 hour shifts No Weekend No Holidays No On-call No Float

　　Benefits offered to our workers include the following: Medical InsuranceVision & Dental insuranceLife Insurance401KCommuter BenefitsEmployee Discounts & RewardsPayroll Payment OptionsEquiliem () believes in empowering success. It's our job to cultivate relationships that connect people and employers in a way that is inclusive, intelligent, and allows both to thrive.

　　Across the U.S., leading companies in healthcare, government, light industrial manufacturing, professional services, and energy rely on us for their workforce solutions. Our recruiting and HR services include contract and direct hire staffing, Payrolling/EOR, and Independent Contractor Compliance.

　　For over 50 years, we've helped shape our industry. Today, we continue to research, ask questions, and constantly enhance the candidate journey and client experience.

　　We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color sex, national origin, citizenship status, age, sexual orientation, gender identity, marital status, uniform service member status, genetic information, disability, or any other protected status, in accordance with all applicable federal, state, and local laws. This practice extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms and conditions of employment.