Company Description

　　At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

　　With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

　　Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

　　Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

　　Job Description

　　What you'll do:

　　The ServiceNow Public Relations team positions our company, protects our reputation, and places stories that raise awareness of ServiceNow as the GenAI first mover, digital workflow leader. The Product PR team in particular focuses on media strategy and execution for our Platform releases, Store releases, generative AI releases, and technology, creator, finance & supply chain, employee, customer experience and industry solutions.

　　As a PR manager for Product PR, you'll support external visibility and media relations activities for ServiceNow's Platform, Creator, Finance & Supply Chain, and Technology workflow solutions. This includes support of our annual Knowledge Conference in Las Vegas, bi-annual platform launches, quarterly product/GenAI launches, and more. You'll get to expand existing media relationships and build new ones. You'll get to work with all levels of ServiceNow spokespeople. And you'll get to be creative with story ideas and pitch angles.

　　The role will also require activities such as writing narratives, key messages, FAQs, and other content, helping to lead, develop, and execute communications plans, pitching media, managing and leading discussions with key business partners, and staffing interviews.

　　There may also be some support for speaking opportunities and events.

　　Successful candidates will love learning quickly, experimenting, thinking BIG, collaborating, and applying learnings to future activities.

　　How you'll do it:Reporting structure: You'll report to the senior manager of product and platform PR. You'll also work closely with other leaders in the comms organization, as well as leaders in the product organization, product marketing, and more.Core responsibilities: For communications strategy, you'll help your manager bring new ideas forward to drive visibility for the ServiceNow Platform, Technology, Creator, and Finance & Supply Chain Workflows - with a specific focus/leadership role in Finance & Supply Chain Workflows and core business units within Technology Workflows, including generative AI. You'll handle a majority of plan execution, including writing, coordination, reviewing, and reporting on results. You'll support your manager in executing external communications plans that elevate leaders' points of view on digital transformation and cloud technology and position them as thought leaders in the industry.Integrated communications: You'll collaborate often with members of the Global Comms team and other business partners to ensure integration with key company events, announcements, and other relevant moments.Business knowledge: You'll get to know ServiceNow's purpose and aspiration, Platform and solutions, and go-to-market strategies worldwide.Qualifications

　　Who you are:

　　You are able to juggle various, highly visible priorities. You're able to drive tasks to successful completion and closure. You want to achieve results that meet business needs, and you are willing to involve others to accomplish goals. You are enthusiastic when you approach a new challenge, and you can be nimble when things change. You have strong content creation, writing, and presentation skills; you can ideate, pitch, and execute new ideas. You are not afraid to challenge business partners and build strong relationships with executives to establish trust.

　　To be successful in this role you have:Bachelor's degree in Communications, Public Relations, Marketing, Business, or related field.Minimum 8 years of related experience (Agency or client-side are fine); or advanced degree with Comms/Marketing emphasis and equivalent experience.Proficiency/domain expertise in industries like technology, B2B, SaaS, AI (GenAI a plus), security, and/or cloud required.Strong Media relations experience, including the ability to build and strengthen media relationships, necessary.Natural inclination to think outside-in and tie into macro trends important.Ability to take direction in a collaborative way, participate on cross-functional teams, and develop and lead appropriate projects.FD21

　　For positions in California (outside of the Bay Area), we offer a base pay of $111,960 - $195,840, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

　　Additional Information

　　ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

　　At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

　　If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

　　For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

　　Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .

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