Come Create at Ricoh

　　If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

　　Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of informationhow it is collected, stored, managed, and sharedto unlock the potential in every organization. We deliver services and technologies that inspire our customers success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

　　Invest in yourself

　　At Ricoh, you can:

　　Choose from a broad selection of medical, dental, life, and disability insurance options.

　　Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

　　Augment your education with team member tuition assistance programs.

　　Enjoy paid vacation time and paid holidays annually.

　　Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

　　POSITION PROFILE

　　The eDiscovery project manager's primary responsibility is to ensure the successful execution of all eDiscovery Services for Ricoh's clients. Working directly with clients, sales and RICOH's team members, the project manager provides litigation support and eDiscovery services resulting in an excellent client experience.

　　Through their eDiscovery experience and knowledge the eDiscovery project manager must be able to demonstrate a technical and working knowledge of eDiscovery processing tools and hosting platforms including Relativity. They are required to meet service level agreements and maintain a high level of customer satisfaction. The successful execution of the services relies heavily on the Project Manager's ability to perform eDiscovery tasks and communicate clear expectations for clients and other members of the eDiscovery services team. At times the Project Manager will also consulted on new and emerging technology, engaged in testing and feedback to senior leadership.

　　JOB DUTIES AND RESPONSIBILITIES

　　Communicates client requests and tasks to eDiscovery operations teams.

　　Executes on the planning and implementation of projects in support of the EDRM and all aspects of Ricoh's eDiscovery - Litigation support services.

　　Responsible for meeting project objectives and maintaining customer satisfaction levels.

　　Provides support to the Sales team through consultation and setting direction, as well as assisting with the creation of necessary documentation for project needs.

　　Able to utilize and maintain documentation in RICOH's project tracking tools.

　　Provides proactive and concise communication to clients and internal project teams regarding project status; including a budget, timelines, deliverables, adjustments in work scope, and overall expectations.

　　Responsible for achieving a high level of technical competency in all eDiscovery service offerings as well as maintaining current information regarding technology trends within the Litigation Support industry through the use of industry publications and independent self-study.

　　Able to provide initial training and development to clients on all services and tools utilized by Ricoh Project management team.

　　Develop strong client relationships through collaborative and consultative service.

　　Provide a proactive approach to problem-solving and the ability to anticipate client needs along with the ability to confront unexpected problems quickly and effectively.

　　Maintain accurate billable hours and timely submits appropriate supporting documentation to the billing department for invoicing.

　　Possess a high level of attention to detail, high-quality work standards, and the ability to prioritize and perform effectively under pressure.

　　Strong project management and organizational skills with an ability to adjust to multiple demands and shifting priorities in a fast-paced work environment.

　　Ability to successfully work independently with minimal supervision and work well within a team-oriented environment and foster effective team relationships.

　　Create and provide thorough project documentation, reporting, and project metrics.

　　Performs other duties as assigned

　　QUALIFICATIONS (Education, Experience and Certifications)

　　• A minimum of one year of experience is strongly preferrred in eDiscovery, litigation support management or case management experience with an emphasis on technical support or document review.

　　• Requires proficiency in the understanding of typical law firm structures and document management processes and requirements as well as litigation support database systems.

　　• Requires working knowledge of industry-recognized document management and support systems, as well as online hosting tools such as Relativity, Opentext Review platforms, Venio Review tools. (Relativity Certifications or equivalent work experience is required for this position, eDiscovery or Forensic certifications such as RCA, CEDS.)

　　• Requires completion of a four-year college degree or equivalent work experience.

　　• Demonstrated desire for continuous learning and a passion for problem-solving and implementing solutions to solve client needs.

　　• Technical Writing skills preferred.

　　• Professional demeanor displayed with internal and external customers.

　　Visa Sponsorship is not offered for this position.

　　Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

　　Pay rate range $85k - 105K

　　Click Here to view Ricoh USA Benefits (https://www.ricoh-usa.com/en/about-us/careers)