Program Manager

　　Rochester, NY (http://maps.google.com/maps?q=155+Dartmouth+Street+Rochester+NY+USA+14607)

　　Job Type

　　Full-time

　　Description

　　Position Overview:We are seeking a highly motivated and experienced individual to fill the role of Program Manager. The Program Manager will be responsible for the overall functioning of the designated program, ensuring the planning, development, and implementation of coordinated and comprehensive recovery-based services. This role involves providing leadership, managing program resources efficiently, supervising staff, and maintaining a positive work atmosphere aligned with agency values.

　　Key Responsibilities:

　　Quality Services:

　　Oversees program functions and projects delegated by the Supervisor.

　　Ensures adherence to state certification regulations, funding requirements, and other applicable regulations.

　　Supervises recordkeeping within the unit and ensures documentation meets regulatory standards.

　　Provides immediate response and leadership in managing crisis situations and behavioral/risk management issues.

　　Facilitates case reviews to ensure the quality and objectivity of services for clients.

　　Ensures implementation of evidence-based therapeutic programming and ongoing evaluation of programs/services.

　　Program Resources Put to Best Use:

　　Participates in planning, development, and implementation of the annual unit budget and program objectives.

　　Coordinates efficient utilization of program resources, overseeing purchases, assisting with staff scheduling, and approving timesheets.

　　Ensures the physical environment is hazard-free and conducts inspections for facility safety.

　　Coordinates resources with other units to ensure efficiency.

　　Supervises and monitors client fee collection and provides consultation on client funding issues.

　　Effective Staff:

　　Manages employee performance by establishing clear goals, tracking progress, providing timely feedback, and addressing performance issues.

　　Delegates authority and accountability to staff, recommends selection of new staff, and oversees recruitment and orientation.

　　Provides supervision and assistance in staff development, training, and quality assurance activities.

　　Internally & Externally Coordinated Services:

　　Coordinates services with other programs and community providers to ensure effective client support.

　　Serves as a member of agency leadership teams, supporting strategic direction and initiatives.

　　Advocates and partners with community providers and funders to meet client service needs.

　　Maintains positive and effective community relationships with various stakeholders.

　　Services That Address Client/Guest Goals:

　　Participates in the admissions process and Admission Safety Reviews.

　　Partners with clients to develop and implement person-centered services.

　　Manages caseload to coordinate client service needs in the community network.

　　Maintains knowledge of best practices and community resources.

　　Implements processes/procedures in crisis situations and behavioral risk/management issues.

　　Requirements

　　Minimum Education & Experience: Associate degree in a human service-related field with five years of paid human service experience or Bachelor’s degree in a human service-related field with three years of paid human service experience. Some supervisory experience preferred.

　　Licensure/Certifications:

　　NYS motor vehicle license, safe driving record, and availability of a personal vehicle for work.

　　Qualified Mental Health Professional as defined by OMH residential regulations.

　　Other Skills/Knowledge/Experience:

　　Knowledge of Monroe County Behavioral Health service system is preferred.

　　Basic Computer Literacy: Ability to conduct basic online searches, check email, create/send emails, and use simple features. Proficient in opening and editing spreadsheets and word processing documents.

　　Intermediate Microsoft Word skills: Ability to perform basic and moderately complex functions, including creating documents with tables, graphs, mail merging, applying page setup functions, creating an index/table of contents, using search & replace, and printing labels and envelopes.

　　Basic experience using multiple database programs.

　　Physical/Mental Demands:

　　Job involves sitting, handling objects, paperwork, computer work, and verbal/written communication.

　　Occasional lifting of up to 30 lbs., walking, standing, and reaching.

　　Finger dexterity for telephone and computer use.

　　Hearing and visual requirements for communication and reading.

　　Ability to read and interpret policies, procedures, and various information.

　　Ability to maintain emotional control under stressful situations.

　　For some programs, ability to travel and access client homes, which may or may not be handicap accessible.

　　Working Conditions:

　　Traditional office or household environment.

　　Occasional pressure due to time demands.

　　Occasional travel to other East House facilities.

　　Availability to work weekends and some evenings, and respond to off-duty emergencies.

　　Position requires occasional travel in surrounding counties and occasional transportation of clients.

　　Manages crises and emergencies in collaboration with the Program Director.

　　Salary Description

　　58,500-59,669