Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization.

Career Level - IC4

Responsibilities

JOB DESCRIPTION

This position is for a Principal Software Engineer to the established Oracle Database Exadata Cloud support team. The person in this role will be located in India. The team’s main responsibility is to fix resolve highly complex technical issues on Oracle Exadata spanning across database areas including Real Application Clusters, High Availability, Data Guard, Corruption, Backup and Recovery, RMAN, ZDLRA, Performance, Memory Management, Parallel query, Query tuning, Storage, ASM, Golden Gate, Replication, Security, Networking, Enterprise Manager etc. The Engineer should have good hands on experience on UNIX, Linux and/or Solaris platforms . You are expected to work in partnership with customers, other support engineers and developers to deliver a superior ownership experience to the customer. You will have opportunities to become an authority / Specialist in Database, Exadata Cloud technologies. You will be widely regarded as a domain authority in their current role and will demonstrate the ability to resolve complex problems or identify acceptable workarounds. They should be able to perform their assigned duties with a great degree of independence requiring minimal direction. The Engineer is expected to be a key member of the technical problem solving as well as problem avoidance team, routinely sought after to address very complex, critical customer issues.

Responsibilities

The main role of a Support engineer is to fix highly complex technical problems (Oracle Database Exadata) requiring high level of technical expertise

Works directly with customers

Participates in weekend rotation and shifts

Participates in initiatives that improve overall product and documentation quality

Participates in product/platform testing

Drives improvements in product quality

Serves as Situation Manager on highly sensitive Customer issues

Consults with Management in advising resolution of critical Customer situations

Consults with Customers on sophisticated use of Oracle products

Achieves knowledge transfer through development and delivery of training, knowledge sessions, mentoring etc.

Creates /reviews Knowledge Articles

Contributes significantly towards the “My Oracle Support” Database communities

Analyzes work load, uses standard methodologies and implements changes to improve productivity

Proactively contributes to increasing the team efficiency by sharing knowledge, providing feedback about standard methodologies, writing tools / utilities

Who are we looking for?

Qualifications

Greater than 10 years of industry experience

Technical degree i.e. BE / B.Tech / M.Tech / MCA / M.Sc. in Computer Science / Management Information Systems / Engineering / Math / Physics / Chemistry or proven professional and technical experience.

Oracle OCP DBA certification OCI Certification- Preferred. Oracle OCM DBA Certification is a plus.

PERSONAL ATTRIBUTES

Self-driven and result oriented

Strong Problem solving/analytical skills

Strong customer support and client relation skills

Ability to work effectively in high volume high pressure situations

Ability Flexibility to work late shifts

Effective communication (verbal written)

Ability to Network (internal external)

Strong willingness to learn new technologies / skills

Ability to Influence/negotiate

Team player

Customer focused

Confident and decisive

Enthusiastic

Ability to Coach / share knowledge

Ability to write technical Bulletins

Technical skills

We are looking for a core technical person, who has hands-on Database administration experience on UNIX/Linux and/or worked as L3 level support engineer and/or having equivalent knowledge. They should possess the following technical skills:

Database architecture knowledge and administration

Good knowledge on Exadata, Exadata Cloud and OCI architectures.

Experience with cloud technologies from different vendors

Thorough understanding of the Oracle database features

Extensive hands on interaction with large Database management systems

Real Application Cluster (RAC) ASM/Storage areas

ZDLRA, Backup and Recovery, RMAN, Dataguard, knowledge of various restore and recovery scenarios.

Performance Tuning, Parallel query, Query tuning

Networking

Partitioning

Database Security

Golden Gate Replication

Enterprise Manager

General UNIX/Linux concepts Administration

Leading Kernel Parameters, Partitioning and File systems

Operating systems expertise will be an added advantage.

Personal attributes

Dedicated and result oriented

Strong Problem solving/analytical skills

Strong customer support and client relation skills

Ability to work effectively in high volume high stress situations

Ability Flexibility to work late shifts

Effective communication (verbal written)

Ability to Network (internal external)

Strong willingness to learn new technologies / skills

Ability to Influence/negotiate

Great teammate

Customer focused

Confident and decisive

Enthusiastic

Ability to Coach / share knowledge

Ability to write technical Bulletins

If this sounds like you, we hope to meet you!

Life at Oracle and Equal Opportunity

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

Disclaimer: Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Which includes being a United States Affirmative Action Employerhttps://www.oracle.com/corporate/careers/diversity-inclusion/

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer