Employment Type:

　　Full time

　　Shift:

　　Day Shift

　　Description:

　　At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work, and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care.

　　As a Patient Service Representative you will play a significant part in creating a great experience for patients and their families! The Patient Service Representative will work in partnership with our physicians and clinical staff to take care of patients’ administrative needs. You will be responsible for checking in patients for appointments, collecting patient co-pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility. You will also need to be comfortable using our electronic medical record to update required information.

　　Our ideal candidate is friendly, detail oriented, a quick learner and has a passion for providing a high quality customer service experience to our patients. He or she will also need to utilize excellent communication skills while communicating with patients and families. The ideal candidate will also have a desire to work in a team and exhibit strong team building skills. The ability to provide superior customer service while utilizing independent decision making skills will be essential in this position.

　　In addition to the PSR duties the colleague working in this role will also be responsible for scheduling outpatient surgeries for providers at the hospital and coordinating with outside providers, scheduling in office procedures, working on Prior Authorizations, and scheduling pre and post op appointments.

　　SKILLS, KNOWLEDGE, EDUCATION AND EXPERIENCE:

　　High School Diploma or equivalent required

　　Previous customer service experience required. Healthcare experience preferred. Electronic health record (EHR) experience a plus. Medical terminology preferred

　　Experience with process improvement or lean philosophy preferred

　　We Expect That You:

　　Know, understand, incorporate, and demonstrate the Organization's Mission, Vision, and Values in behaviors, practices, and decisions

　　Protect our patients’ rights by maintaining confidentiality of personal and financial information and follows guidelines for HIPPA regulations

　　Maintain operations by following policies and procedures and reports needed changes

　　Patient Registration Essential Functions:

　　Acknowledges and greets patients immediately, providing a positive customer service experience

　　Registers patients for appointments and completes paperwork

　　Verifies and updates existing patient and insurance information

　　Keeps patient appointments on schedule by notifying provider of patient’s arrival

　　Informs patients immediately of delays, explains why, and the anticipated wait time

　　Collect, record, and communicate to patients their responsible balances for visit, diagnostic testing, supplies, etc.

　　Maintain knowledge of different payer practices and deductibles

　　Assist patients with all aspects of Financial Assistance Paperwork

　　Control credit extended to patients via a payment plan

　　Maintain business office inventory and equipment and order supplies

　　Maintain a neat work area including the reception area

　　Follow Cash Control Policy and Procedure and balances daily financial activities. Ensure collection of payments at time of service

　　Scheduling Medical Appointments Essential Functions:

　　Optimize patient’s satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone

　　Handles multiple telephone lines effectively and politely per clinic standards

　　Updates patient personal and insurance information, and notifies patients to bring insurance cards, identification, and co-payment to appointment

　　Mail patient paperwork to new patients prior to appointment

　　Interacts with patients via Patient Portal

　　Scan incoming patient related documents into EHR

　　Ability to process incoming and outgoing referral requests

　　Medical Records Essential Functions:

　　Files incoming medical reports and correspondence

　　Assembles new patient medical records in accordance with policies and procedures

　　Ensures availability of treatment information by filing and retrieving patient records

　　Receives, processes, and documents referral requests to and from the office

　　Sorts incoming faxes via Right Fax and routes

　　Receives and routes record requests from others and makes requests on behalf of providers/patients

　　About Saint Alphonsus:

　　Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health.

　　Visit www.saintalphonsus.org/careers (https://www.saintalphonsus.org/careers/search-openings/details?j=00137722_Speech%20Therapist%20PRN) to learn more about the benefits, culture and career development opportunities available to you at Saint Alphonsus Health System.

　　Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and to providing an inclusive work environment where everyone is treated with fairness, dignity and respect. We are committed to recruit and retain a diverse staff reflective of the communities we serve. Saint Alphonsus and Trinity Health are equal opportunity employers and prohibit discrimination against any individual with regard to race, color, religion, gender, marital status, national origin, age, disability, sexual orientation, or any other characteristic protected by law.

　　Our Commitment to Diversity and Inclusion

　　Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

　　Our Commitment to Diversity and Inclusion

　　Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

　　Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

　　EOE including disability/veteran