Reference #: 1007653SHIFT:Rotating (United States of America)

　　Seeking Breakthrough Makers

　　Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

　　At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.

　　A Brief OverviewFoster a welcoming, respectful experience for patients and families as a Patient Services Representative (PSR)at CHOP.This part time position will be scheduled for an average of 20 hours a week and include working every other weekend and a holiday rotation. All shifts will be scheduled from 1:30 pm to 8:00 pm on weekdays and 10:00 am - 8:00 pm on weekends. This part time position will float between our Abington and Bucks County urgent cares.

　　Commitment to Diversity, Equity, and InclusionCHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.

　　We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.

　　Responsibilities

　　Greet visitors and provide efficient support services.

　　Perform EPIC software functions, including patient check-in, check-out, demographic and insurance information collection, and daily eligibility verifications.

　　Answer and triage phone calls, verify contact information, and document messages.

　　Schedule appointments, inform families of delays, and address or escalate complaints.

　　Collect and process payments, reimbursements, and insurance referrals.

　　Provide updates during shifts and team meetings (i.e., changes in on-call providers).

　　Maintain patient records while following HIPPA guidelines.

　　Perform administrative tasks (mail, faxes, photocopies, etc.).

　　Rotate shifts (if located in a unit where 24/7 coverage is needed).

　　If assigned to Emergency Department Admissions, tasks will also include SART paperwork processing, Nurse Call communications, and Trauma B-line.

　　Education

　　Required: High school diploma/GED

　　Experience

　　Preferred: At least one (1) year experience in a role that consisted of health care support services, registration, physician billing, medical records, medical office work, and/or customer service

　　Skills and Abilities

　　Excellent verbal and written communication skills

　　Strong interpersonal skills

　　Ability to maintain confidentiality and professionalism

　　To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must be fully vaccinated against COVID-19 and receive an annual influenza vaccine.

　　Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.

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　　Children's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.