Job Number 24012313

　　Job Category Rooms & Guest Services Operations

　　Location The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia

　　Schedule Part-Time

　　Located Remotely? N

　　Relocation? N

　　Position Type Non-Management

　　As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as a Overnight Guest Service Agent, we not only meet, but also exceed, our guests’ expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.

　　Position Summary:

　　Join our Ladies and Gentlemen and assist guests arriving and departing the hotel through the check in and departure process

　　Handle general enquiries, going above and beyond with each guest experience

　　Build and strengthen relationships with existing and new guests, exhibiting our legendary service and enabling future bookings

　　Support the front office team in general operational tasks

　　Take guest reservations and perform cash handling & credit card responsibilities

　　Be an expert on the luxury hotel and the surrounding area, know it inside and out to exceed guest expectations

　　About You:

　　Experience with OPERA property management system or similar

　　Relevant experience in a similar role

　　Working rights in Australia

　　Enthusiastic to escalate your career

　　Self-motivated, driven and energized in a fast-paced environment

　　Armed with smart solutions and a can-do attitude

　　Strong written and verbal communication skill

　　Attention to detail in all aspects of work

　　Our Benefits:

　　Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends

　　Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month

　　Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group

　　Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program

　　Opportunity to receive Employee Referral Incentives and get paid for working with your friend

　　Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

　　The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years. Apply now!

　　Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

　　At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

　　Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

　　Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

　　In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.