DescriptionDEPARTMENT: Social Service DepartmentPOSITION TITLE: Outreach assistantSTATUS: NON-EXEMPT, FULL TIMESUPERVISOR: CORPS OFFICERSMISSION STATEMENTThe Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.SCOPE OF POSITION:The outreach assistant works with the Coordinated Entry lead, Shelter Manager, Social Services director, hygiene center attendant, as well as Coordinated Entry Lead to provide intake and assessment services for persons who are homeless or at imminent risk of homelessness. Enter persons into the Homeless Management Inventory System (HMIS) and maintain accurate data, entering changes to data within 5 days of contact or assessment change. Utilize diversion based, trauma informed and housing first approach engagement. Participate in monthly coordinated entry work group with city, county, state and federally funded and non-funded agencies with the purpose to work toward homelessness being rare, brief, and one time. Assist in the annual Point-In-Time (PIT) count. Attend training and and/or organize educational opportunities to community as applicable. Provide referrals to housing providers with include, but not limited to emergency shelter, rapid rehousing, tenant based rental assistance. These services are designed to support participants making changes that will help them establish and maintain residential stability in the community. The outreach worker works in conjunction with the coordinated entry lead and provides outreach supplies and information to individuals who are unsheltered.This particular role is funded by an outside source, through grant funds, and as such, continuation of employment is dependent on continuation of fund sourcing.KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:Experience working with low-income and vulnerable peopleCase management skills for on-going support and advocacyDetail oriented and attention to detailAbility to empathize with and advocate for low-income and vulnerable peopleMaintain confidentiality with personal informationKnowledge of social services and local resources preferredKnowledge or experience working with homeless/low-income familiesHave excellent interpersonal skills, with emphasis on working effectively in a teamAble to make decisions based on policies and procedures manualProficient in typing, organizing, and filingAble to multi-task and work in a teamUnderstand and demonstrate crisis management skillsSelf-motivated; ability to work with minimal supervisionCommunicate effectively, both written and orally, with Program Manager and other staffHave (or obtain within 30 days of employment) First Aid & CPR cardCompleted (or obtain within 30 days of employment) Blood-borne Pathogens courseMaintain valid Washington State Driver's license and pass a driver safety trainingPass a criminal background checkWorking knowledge of database applications and ability to use new software programsESSENTIAL DUTIES AND RESPONSIBILITIES:Provide support to the participants living in Night by Night shelterMaintain complete program documentation for the participantsOversee office/records management, case management, data collection and reportingAnswer a multi-line phone systemEnter data accurately and promptly into multiple databases and spreadsheetsHelp participants find emergency services (food, clothing, furnishings, transportation, etc.)Assist current and past participants with support services as funding providesAssist with crisis management, support recoveryBuild Trust: Be consistent, trustworthy, and honestAssist in Preparation