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Member Account Management Analyst
Member Account Management Analyst-September 2024
Boston
Sep 14, 2025
ABOUT THE COMMONWEALTH OF MASSACHUSETTS
Purpose. Impact. Change. The Commonwealth of Massachusetts is committed to providing transformative services for its citizens today and in the future.
10,000+ employees
Government, Client Services
VIEW COMPANY PROFILE >>
About Member Account Management Analyst

  Job Description

  About the Office of the Massachusetts State Treasurer and Receiver General ("Treasury")

  Our mission is to manage and safeguard the State's public deposits and investments through sound business practices for the exclusive benefits of our citizens, and perform these duties with integrity, excellence, and leadership. Additionally, we strive to provide economic opportunity, stability, and security for every Massachusetts resident.

  We are committed to excellence in recruiting, hiring, and retaining diverse and qualified individuals. We value the culture of diversity and professionalism in the workplace, and strongly believe that our workforce should reflect our community.

  https://www.surveymonkey.com/r/FM68GFV

  Purpose of the Job:

  Ensure the accuracy of non-retired (active) member account and demographic dataVerify and post incoming data from employersSupport other processes related to data collection, balancing, and reporting on member account data

  Essential Functions and Responsibilities:

  Ensure new member enrollment forms are received; verify membership eligibilityCreate and update active member beneficiary recordsDevelop in-depth knowledge of MSRB employer payroll reporting system, related rules and policiesValidate and post incoming employment and payroll contribution dataIdentify and correct anomalies; support actuarial reporting and data request fulfillmentVerify regular compensation; reviewing earnings types and collective bargaining provisions; refer questions to legal team for reviewVerify, request, and post incoming transfers of serviceMonitor and correct employment and account balance dataEnter payroll receipt vouchersMonitor federal and state compensation limits§401 (a) fund monitoring (with finance)Post annual interest; generate and verify members annual statementsBalance the supplementary schedule monthly (with Finance Unit)Create incorrect rate refunds and buybacks for approval by the refunds and buybacks teamsProvide ESS Portal supportProvide employer training (with training)Military LOA tracking/billingOther tasks as assigned

  Other Duties and Responsibilities

  Develop proficiency with OnBase ECM SystemAbility to prioritize projects, handle deadlines and work well under pressure.Ability to timely and effectively resolve complex issues.Adhere to Treasury and Board employment and operational policies

  Supervisory Responsibilities

  N/A

  Qualifications

   Knowledge and Skills:

  Bachelor's degree or relevant experience Working knowledge and comfort with Office 365 products: Outlook, Word, Excel, Powerpoint, and Teams Interest in the fields of employee benefits administration, payroll processing, finance, or related field

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