MANAGER OPERATIONS

　　WHAT IS THE OPPORTUNITY?

　　The Operations Department Manager directly supports our clients, portfolio management team, and partners financial advisors. Responsibilities include the oversight of the movement of money in and out of the managed accounts, reviewing daily cash transactions and resolving retirement and custodian issues.

　　Wealth Management Division: City National Rochdale

　　For over 35 years, City National Rochdale has specialized exclusively in providing intelligently personalized portfolio management for high-net-worth individuals, families, and institutions with $1m or more in investable assets.

　　What you will do

　　Manage and lead a team of analysts across all aspects of operations. This includes employee morale, HR issues, colleague development, planning, time management, and training. Escalate critical issue to management as needed.

　　Oversee daily operations process. Assist operations team with any questions or problems that arise. Coordinate with Pershing on any outstanding issues. Work with Portfolio Management teams and Financial Advisors to solve any problems or complex issues that might arise.

　　Oversee and develop the middle office team. Manage and lead the associates and foster the relationship between these associates and the portfolio manager teams.

　　Review and approve all asset movement requests. Ensure all procedures have been followed and proper paperwork received, signatures, and client verifications. Verify all information has been input correctly in the system and approve so Pershing can process.

　　Oversees the RMD process for the Pershing clients. Tracks all clients and makes sure any account that is required to take a distribution satisfies the requirement.

　　Identify and establish new process/procedures to improve current operations and streamline activities.

　　Build and strengthen relationships with vendors, custodians and internal/external partners.

　　Contribute to ad hoc projects as they relate to both the operational aspect of client accounts and department-wide process improvement.

　　Oversee proxy voting, corporate actions, margin details, source of funds reporting, IRS B Notices, and Private Investments.

　　Must-Have*

　　Bachelor's Degree or equivalent

　　5-7 years experience in financial services

　　2-3 years experience in management capacity

　　2 years experience using Microsoft Office applications

　　Skills and Knowledge

　　Pershing experience preferred

　　Series licenses 7, 24 preferred

　　Experience working in an operations or Client Services department for investment management firm.

　　Excellent verbal/written communication skills in order to interact with all levels of firm’s colleagues and clients required. Demonstrated use of effective sales and communication skills.

　　Excellent interpersonal skills to interact effectively with all levels of business.

　　Ability to multi-task and perform with a high degree of accuracy in a fast-paced, dynamic environment with heavy workloads and high call volumes.

　　Proactively develop self to continuously improve knowledge, skills and credentials and communicate development needs to City National Rochdale Managers.

　　Compensation

　　Starting base salary: $86,867 - $138,754 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

　　*To be considered for this position you must meet at least these basic qualifications

　　The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

　　Benefits and Perks

　　At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks (https://image.emails.cnb.com/lib/fe5e15707c640c78771c/m/10/cbedd856-c2fc-491b-a625-3ab7a0fd9a65.pdf) .

　　INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

　　City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'

　　ABOUT CITY NATIONAL

　　We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to be at the heart of our company today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.

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