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　　This position is responsible for leading operations support for overall business and clinical functions delivered at multiple sites in the Phoenix Metropolitan area. This position oversights all aspects of site operations on a day-to-day basis. Primary responsibilities includes: provision of technical support for the front and back office teams, oversight of business and clinical compliance, ensure cost effective practices, monitor business outcomes and financial business analysis. This position works closely with the providers and site MA leadership to optimize patient flow, develop and maintain quality improvement strategies as they relate to customer service and best medical practices. Accountable to meet the operation needs of the entire facility. Recruits and retains outstanding staff. Ensures the overall competency of staff and maintains facility compliance with federal and state regulations and Optum policies and procedures:

　　Primary Responsibilities:

　　Provide supervision to department staff, works independently, and collaborates with Physician and RN leadership on relevant clinical issues.

　　Recruit and retain talented staff and ensure proper training, resource allocation and develop standards to monitor and evaluate staff performance.

　　Implement and maintain clinical and business policies and procedures.

　　Ensures customer satisfaction within the clinic sites and resolves patient issues.

　　Ensure strict adherence to policies/procedures related to financial integrity of co-pays, charge entry, Standard Work development and maintenance, etc.

　　Facility planning and overall facility maintenance.

　　Analyze monthly metrics relating to customer services, access and achievement of financial goals and objectives; develop and implement operational changes based on metrics.

　　Monitor, manage and ensure that provider and clinic empanelment is accurate.

　　Educate staff and providers on monthly metrics, glide paths, goals and areas for improvements.

　　Contribute to the development of short and long-term business planning, then ensure plans are executed.

　　Achievement of clinical and business compliance and licensures for labs, staff, and requirements for regulatory compliance.

　　All safety functions in clinics and ensures completion of safety training and proper orientation for new employees.

　　You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

　　Years of post-high school education can be substituted/is equivalent to years of experience

　　Required Qualifications:

　　HS Diploma or equivalent

　　3+ years of healthcare exp (preferably in a clinic setting)

　　3+ years of supervisory experience

　　Experience prioritizing & managing demanding workloads with concurrent deadlines

　　Knowledge of customer service best practices

　　Knowledge of Microsoft applications such as MS Office Suite

　　Preferred Qualifications:

　　Good understanding of value-based healthcare

　　Medical insurance knowledge to include ICD-10 and CPT coding

　　At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

　　Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

　　OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.