Revolutionizing the funeral industry means blazing new trails, creating new ideas, developing strong relationships, preserving legacies, and compassionately caring for Families. With over 200 locations across the country, Foundation Partners Group is continuing to expand our reach, but we only do this with exceptional team members ready to embrace the future of the funeral industry.

　　Our Team Members are vital to the health of our funeral homes, and we value the insight, ideas, and passion they bring every day to compassionately care for our Families. FPG is transforming the funeral industry one life, one family, and one community at a time. Join us as we revolutionize the funeral industry across the nation.

　　We are currently seeking a highly talented Location Leader a t Angel Valley in Tucson, AZ. The Location Leader is responsible for day-to-day operations, customer service standards, being a company ambassador to the community, the overall financial performance of the location/s, and Team Member development that creates, supports, and sustains a high-performance, innovative and family-centric culture.

　　Overview & Responsibilities:

　　Builds and maintains a strong “brand” by building relationships in the community, staying innovative with social media, i.e., Facebook, Instagram and keeping the individual brand aligned with the business segments

　　Ensures every client family is presented with all service and merchandise options – Every Family, Every Option, Every Time, communicating the importance of a differentiated guest experience by clearly articulating the value of ShareLife®

　　Contributes to the overall efficiency of the location by maintaining open and effective communication and maintaining accurate and timely client files.

　　Maintains customer service standards as implemented for appropriate brand/s

　　Leads facility management to include ensuring the fleet of vehicles and all areas of the building and grounds, i.e., landscaping, painting, and parking lot are adequately maintained

　　Leads and oversees, and manages all financial components, including vendor relationships, i.e., signing checks, annual budgeting, accounts payable and receivable, labor management, daily sales outstanding (DSO), revenue, and EBITDA for the locations

　　Leads monthly and quarterly financial and business reviews with Team Members, drives revenue, sales, and business results

　　Leads all disaster relief efforts in partnership with supervisor, i.e., hurricanes, winter storms, tornadoes, etc., to ensure Team Members, client families, and building are safe and secure

　　Partners with home office department leaders, i.e., marketing, finance, human resources, and IT, by maintaining regular ongoing two-way communication

　　Acts to improve market share through membership through board/officer participation of at least one community organization, i.e., rotary, regularly participates in at least two community events, and groups and other community relationships as assigned by your supervisor

　　Identifies potential acquisitions

　　Carries out other assigned projects and duties, i.e., car washing, building/equipment repair, and pre-need arrangement planning

　　Participates in weekly update calls with the supervisor to share and exchange resources and ensure goals are being met

　　Oversees all Team Members participating in services, ensuring that each team member understands their role and professionally represents the location

　　Leads and oversees all employee relations, i.e., staffing to meet business needs, onboarding and training of new hires, talent review and succession planning, coaching and development

　　Leads all labor-management components for the location/s Team Members, i.e., scheduling, labor margins, overtime, timecards

　　Oversees pre-need production, including managing the budget, staffing for pre-need sales, and ensuring At-need families are aware of future pre-need offerings

　　Leads initial transfers of decedents, embalms, dresses, cosmetizes, caskets, and prepares deceased on a needed basis (per appropriate licensing) to the instructions obtained from the family

　　Completes tasks and details resulting from the arrangement conference

　　Ensures proper paperwork, including permits and certificates, is completed timely and in accordance with relevant laws and regulations

　　Supervises and supports funeral services regularly oversees all post-service follow-up as needed, understands family surveys, and can address concerns and complaints with the family providing feedback

　　Utilizes systems/technology, i.e., arrangement conference technology, to review merchandise options, enter contracts, and complete necessary forms during arrangement conversation

　　Leads a team of funeral directors and Team Members with the ability to address and effectively resolve concerns and complaints, and support the customer interaction experience while building strong relationships with peers and direct reports

　　Works in event planning, i.e., catering, community events, graveside, funeral arrangement, floral

　　Manages all labor cost systems effectively, i.e., knowledge of effective and ineffective scheduling, minimizing overtime

　　Manages to clearly understand and use various forms of technology and communications, i.e., online portals, social media, email, live webinars, text, and phone

　　Performs the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and quantitative productivity standards

　　Required Education & Technical Skills:

　　High school diploma or the equivalent

　　Valid state-issued funeral director license (as per state licensing requirement)

　　Experienced decedent care, i.e., embalming (per state requirements)

　　Minimum of one to three years of management experience and the funeral industry combined is preferred

　　Keep all licenses and continuing education requirements current and in good standing

　　Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)

　　Availability to work on-call/first call, in rotation as assigned, i.e., phone, face to face, at the hospital, hospice, residence as needed

　　Models and demonstrates empathy, emotional intelligence, and a mindset of servant leadership to all internal and external stakeholders

　　Organizational and planning skills; time management skills, and the ability to prioritize work

　　High attention to detail and accuracy, with excellent follow up skills

　　Strong verbal and written communication skills

　　Ability to stand for two or more hours without rest

　　Ability to lift to 150lbs safely

　　Valid state-issued driver’s license with a clear driving record

　　Team Member Benefits Include:

　　Entry-level and experienced professionals; students, and veterans – we offer complete career paths regardless of your career and life stage

　　Work schedules that fit your lifestyle - full-time, part-time and on-call

　　Unique ShareLife® technology lets you create one-of-a-kind life celebrations for the families you serve

　　Competitive salaries and performance incentives

　　Team member referral bonus program

　　Medical, dental, prescription, and vision insurance

　　Vacation, sick, and holiday pay

　　401k with company match

　　Company paid life insurance, long-term disability, and short-term disability

　　#HP2023