GENERAL SUMMARY The Lead Teacher is responsible for monitoring and providing support to the instructional area, ensuring that teachers are practicing good instructional management.  When Directors are unavailable or not in the Center, the Lead Teacher serves as the point-of-contact for teaching staff and manages Center operations, ensuring a high quality personal customer experience.   The Lead Teacher communicates staff performance, customer issues, and student progress to the Center’s Director(s).  The Lead Teacher also delivers instruction as needed.    ESSENTIAL JOB FUNCTIONS * Manages teachers, tasks and time to create balanced and robust instructional sessions * Monitors staff to ensure teachers deliver instruction as designed and that educational Center policies and procedures are followed  * Attends to immediate instructor needs, such as requests for materials or assistance with instruction * Assumes teacher responsibilities in emergency scheduling or capacity situations * Assists teachers with preparation for instruction; Gathers materials as appropriate * Observes and coaches teachers on a regular basis * Checks students in and out of the Center * Greets and assists students, parents, and potential customers according to Sylvan standards with particular attention to student safety and well-being * Opens and closes the Center according to procedures, securing all materials * Fields inquiry calls, takes payments, updates schedules, and books appointments for Directors * Makes outbound marketing or other calls * Escalates service or other issues that require Director intervention   KNOWLEDGE REQUIRED * Four year degree or equivalent required * One to two years teaching experience preferred * Experience using Microsoft Office and other standard business applications used by the Center * Knowledge of general office equipment such as copiers, printers, and office phones * Knowledge of tablet computers preferred   SKILLS AND ABILITIES REQUIRED * Proven ability to engage, motivate, and inspire students to learn * Strong interpersonal and communication skills * Coaching skills * Strong analytical, problem solving, and customer service skills * Strong organizational skills; Proven ability to manage multiple tasks and be flexible * Self-sufficiency in ownership of work and tasks * Proven ability to communicate effectively in writing as appropriate for the needs of the audience * Ability to work collaboratively; Strong team player * Ability to occasionally lift and/or move up to ten pounds   The above statements are intended to describe the general nature and level of work being performed.  They are not intended to be a complete list of all job responsibilities or skills, knowledge and abilities required.