Boston University Virtual is a new unit at Boston University focused on the creation of high-quality online degree and certificate programs. We are seeking an experienced Lead Faculty & Student Support Administrator to work collaboratively with faculty, students, and the broader BU Virtual operations team to support the development, maintenance, and delivery of high-quality, differentiated online programs.

　　The Lead Faculty and Student Support Administrator is responsible for supporting BU Virtual's online portfolio through operational planning, course content preparation, quality management, and delivery oversight. The Lead Faculty and Student Support Administrator must have robust skills in project management, collaboration, and leadership due to the online delivery model's fast pace and the assigned portfolio's size. In this role, they will anticipate workload demands, allocate resources for the six annual online sessions, and develop procedures and processes to manage the workload. They play a central role in the successful delivery of each course in the assigned portfolio.

　　Playing a pivotal role in BU Virtual's operational growth, the Lead Faculty and Student Support Administrator leads the operations management of their portfolio, provides expert guidance and recommendations to faculty to maximize the success of BUs online courses and programs, and facilitates the work in a matrixed team comprising staff and faculty from academic departments and central university offices. The Lead Faculty and Student Support Administrator supervises and mentors one or more Faculty and Student Support Administrators and leads projects for the BU Virtual Operations team.

　　Required Skills

　　A cover letter is required for consideration.

　　Bachelor's Degree and 5-8 years of experience required.

　　Master's degree preferred.

　　Professionalism, negotiation, and problem-solving skills, strong organizational, student services and communication skills, the ability to multi-task, and high attention to detail.

　　Familiarity with or ability to quickly learn education technology tools and technologies including content management systems, learning management systems, collaboration tools, and project management tools.

　　The ideal candidate will be team oriented and use personal initiative to continually improve the online experience.

　　Strong experience in online course delivery and support and demonstrated interpersonal skills.

　　We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor .

　　Required Experience