Why Mayo Clinic

　　Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans (https://jobs.mayoclinic.org/benefits/) – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.

　　Responsibilities

　　The Digital Products and Services Division has an opening for an IT Senior Analyst Programmer. The selected candidate will provide technical support for unifying call center technologies across the Mayo Enterprise. They will be part of the implementation team and eventually the operational support post project. Exposure to managing both custom developed and vendor-supplied applications is desired.

　　Other desired skills and experiences include:

　　Experience with Avaya, Genesys, Shelf and CallMiner

　　Demonstrates initiative and self-motivation to complete projects & tasks on time.

　　Experience developing with Java and/or C#.

　　Experience working with backend relational databases (Stored Procedures, Query Optimization, Schema changes)

　　Experience working in healthcare technology.

　　SAFe agile experience

　　Azure DevOps experience & pipeline deployment

　　Responsible for the design, development, implementation, and maintenance of custom system software, and/or the installation and maintenance of purchased systems software, as well as the configuration and support of hardware systems across Mayo Clinic. In conjunction with more senior technical staff, develops proposals that consider alternatives and business case, and gains needed institutional approvals. Evaluates alternative approaches and presents recommendations to teams and unit leadership. Regularly reviews applications and makes modifications and/or updates to ensure currency and functionality within established environment. Maintains and supports multiple systems or complex software applications and their associated hardware at multiple Mayo Clinic sites. Produces and maintains documentation such as system requirements, designs, resource inventories, and plans. Provides technical and project leadership to other staff members, demonstrates initiative, and works independently as needed to accomplish responsibilities. Works effectively across departmental organizations gaining consensus of stakeholders. May interface with vendor support service groups or other external support teams to ensure proper escalation during outages or periods of degraded system performance. Acts as a liaison to Mayo departments and vendors to adequately support the division’s computing systems. Interfaces routinely with colleagues who may be located at any of the Mayo Group practices to perform job responsibilities requiring virtual collaboration and partnership. May be required to provide 24/7 on-call support.

　　Qualifications

　　Bachelor’s degree and 3 years’ experience, including 1 year demonstrated technical experience; Or, Associate’s degree and 7 years’ experience, including 1 year demonstrated technical experience.

　　Applies effective system design principles and software development methodologies. Demonstrated ability to multi-task among multiple complex assigned tasks/projects. Evidence of strong communication, meeting management, and organizational skills and ability to adjust the message as appropriate to the audiences of varying technical capabilities. Evidence of project management skills. Possesses an objective and positive attitude with all tasks and projects. Possesses a high level of project and deliverable consistency through demonstrated repeatable and reliable performance. Evidence of ability to take initiative and proactive on starting tasks and assignments and ability to work independently. Experience working in healthcare technology. Exposure to managing both custom developed and vendor-supplied applications. Masters degree in applicable field preferred.

　　Authorization to work and remain in the United States, without necessity for Mayo Clinic sponsorship now, or in the future (for example, be a U.S. Citizen, national, or permanent resident, refugee, or asylee). Also, Mayo Clinic does not participate in the F-1 STEM OPT extension program.

　　Exemption Status

　　Exempt

　　Compensation Detail

　　$86,611.20 - $133,681.60 / year

　　Benefits Eligible

　　Yes

　　Schedule

　　Full Time

　　Hours/Pay Period

　　80

　　Schedule Details

　　Monday - Friday; 8:00 am - 5:00 pm

　　Weekend Schedule

　　As needed

　　International Assignment

　　No

　　Site Description

　　Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. (https://jobs.mayoclinic.org/alllocations)

　　Affirmative Action and Equal Opportunity Employer

　　As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

　　Recruiter

　　Miranda Grabner

　　Equal opportunity

　　As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.