Description

　　Job Description:

　　Selling partner risk investigator will be responsible for a wide range of duties related to the investigation and Elimination of online ecommerce risk. They will have experience in the ecommerce payments space, previous trust and safety experience and experience succeeding in a customer-driven workplace. Investigators will be analytical and capable of succeeding in a fast-paced team environment. These Investigator position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy. SPR Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers and other associates to accomplish goals. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.

　　Additional Information:

　　Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational - changes every 3-4 months')

　　Weekly Off: Rotational two- day off (it is a 5-day working week with 2 days off. The off days changes every 3-4 months)

　　Key job responsibilities

　　Roles and Responsibilities:

　　This includes, but is not limited to:

　　• Researches and evaluates facts surrounding seller transactions

　　• Takes appropriate action on investigated transactions based on established standard operation procedure and tools

　　• Documents their actions by providing detailed annotations

　　• Communicates with external customers via phone or email during the investigation process

　　• Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process

　　• Understand the issue and make best use of the available resources to resolve it

　　• Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard

　　• Communicate with internal and external stakeholders

　　• Understand performance metrics to create analysis for driving business goals

　　• Meet predetermined and assigned productivity targets and quality standards

　　About the team

　　About the team:

　　The mission of Selling Partner Risk (SPR) is to build trust with all its Customers & Partners - Buyers, Brands, Vendors, Sellers, and Employees - in reality and perception. Scaling through technology, analytics & science and inverting the curve on headcount & cost growth. Being a center of excellence that develops technology, science, and processes to achieve our goals in a fashion that is scalable, decoupled and easily leveraged across Amazon and externally.

　　We are open to hiring candidates to work out of one of the following locations:

　　Hyderabad, TS, IND

　　Basic Qualifications

　　1+ years of customer service experience

　　Speak, write, and read fluently in English

　　Experience with Microsoft Office products and applications

　　Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

　　Experience in payments or e-commerce

　　Preferred Qualifications

　　Basic Qualifications

　　Education Qualification: Graduate in any discipline

　　Work Experience: 0 to 4 years

　　Communication Skills- Excellent communication skills (written and spoken) English language

　　Ability to handle and interpret large sets of data

　　Demonstrated ability to work in a team in a very dynamic environment

　　Preferred Qualifications

　　Demonstrated problem solving and analytical skills

　　Proven ability to work productively and efficiently in an independent setting

　　Proven ability to clearly communicate with managers and associates at all levels

　　Global perspective and solid understanding of business objectives

　　Excellent attention to detail and work with the highest level of accuracy