Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

　　Learn more about our culture and how we make our employees happier through The Sprinklr Way (http://get.sprinklr.com/hubfs/SprinklrWay.pdf) .

　　Job Description

　　This role will grow our expanding need for experts who can ensure that all of our customers meaningfully understand the value that the Sprinklr Platform will bring to their organization. The successful candidate will lead a team of high performing implementation consultants focused on successful, value-oriented Sprinklr deployments that ensure customer satisfaction and adoption.

　　Main Responsibilities:

　　Manages and directs a high performing implementation consulting team, contributing to the development of Implementation Services consultants and project managers

　　Maintains own and team performance against billable utilisation and other key business metrics, such as on-time timecard submission & project assignments, implementing strategies to enhance performance where applicable

　　Defines and maintainsregionalimplementation practice strategy, in collaboration with other regional implementation leaders

　　Collaborates with other regional leaders across Sprinklr, within Customer Delight and other teams where applicable

　　Leads and directs production of regional practice deliverables to grow and strengthen the team/delivery, for positive impact on customers

　　Assures implementation delivery standards at cross-team leveland takes action when standards are not met 

　　Facilitates team feedback to regional services leadership

　　Partners with PMO and Engagement Management leaders on project scope and resources

　　Maintains a high level of employee satisfaction, developing star performers and implementing strategies for underperformers

　　Ensuresa high level of implementation expertise across the Sprinklr product, in line with platform development and delivery pipeline requirements

　　Seeks to enhance soft skills across the team as it relates to improving implementation effectiveness and impact

　　Leads team meetings and ensures appropriate awareness of Sprinklr / team news among consultants

　　Participates in high level, strategic customer meetings in support of consultants, representing Sprinklr Services leadership

　　Is an escalation point for implementation consultants, for both internal and external stakeholders

　　Contributes to the Sprinklr sales cycle where appropriate to contribute delivery expertise and represent Sprinklr Services

　　Provides expert level solution recommendations for platform design and configuration, so that all goals are met and that client expectations regarding platform use cases and functionality are fulfilled

　　Develops and recommends strategies, best practices, and policies for immediate and long-term enhancement of implementation process

　　Desired Skills and Experience

　　8+ years of experience in enterprise software deployment management and/or implementation in CCAAS

　　Excellent written and verbal communication skills; highly competent and confident presenter

　　Strong people and team management skills with proficiency in team leadership

　　Strong technical background

　　Ability to work independently and as a member of a team, within region and across regions

　　Demonstrate experience and a passion for the social media technology universe

　　Ability to work effectively under tight deadlines and juggle several assignments simultaneously

　　Fluency in social media platforms and direct experience in working with or for social media management software is preferred

　　Passion for solving client and internal challenges, and commitment to client delight

　　University degree, or higher

　　Why You'll Love Sprinklr:

　　We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

　　For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

　　We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

　　We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

　　We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

　　EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

　　Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

　　We’re excited that you’re interested in joining Sprinklr!

　　Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.

　　Here at Sprinklr, we’re on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people — to treating them like family, and to sharing a culture that reflects our values.

　　Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

　　Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

　　See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.

　　Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form (https://forms.office.com/r/hzDnhjYCJf) .