Description:

　　Typical Day:

　　• Providing customer service to clients/drivers by answering inbound calls: 4 types

　　Accident Claims

　　Setting up Rentals

　　Glass Claims

　　Roadside Assistance

　　• Obtain and document all required information from caller and accurately putting it in the system

　　• Almost every call is inbound- will receive overflow of operator calls (will become knowledgeable in all departments)- only outbound calls you will make are to body shops, towing companies, etc. to provide the client with the information and a solution to their problem

　　Sample call:

　　Take inbound call and ask for there location, they will know the latitude/longitude or where they are located.

　　Document that into the system correctly

　　Where to tow, what tow to get (tow truck, flatbed, etc.) and the damage on the vehicle

　　Document that into the system correctly while providing top notch customer service

　　Follow up with drivers to ensure they get back on the road efficiently

　　Skills:

　　csr, customer service, data entry, administrative assistant, customer support, dispatcher, call center

　　Additional Skills & Qualifications:

　　MUST be efficient in Microsoft Excel, Word and Outlook

　　MUST be able to multi-task

　　MUST have customer service experience

　　Experience Level:

　　Entry Level

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.