HR Service Delivery (HRSD) Manager

　　Job Category: Information Technology

　　Time Type: Full time

　　Minimum Clearance Required to Start: None

　　Employee Type: Regular

　　Percentage of Travel Required: None

　　Type of Travel: None

　　As the Team Lead, you’ll be responsible for working with our DHS customer, helping to create solutions oversight, direction and management for the development and O&M tasks and multiple development projects of varying degrees of complexity.

　　More About the Role:

　　As the Team Lead, you will work with a team of ServiceNow engineers, developers, and business analysts, some reporting directly to you (around 5-10 direct reports). Responsibilities include:

　　Provide active, hands-on leadership to ensure deadlines and deliverables are met

　　Own the team and their output. Foster improvement, guide and teach methodology, influence pride and quality of work

　　Create and share weekly status reports demonstrating team productivity and accomplishments

　　Identify areas of improvement for the various team processes, provide solutions and see them through to completion. Repeat as necessary with a Continual Service Improvement (CSI) mindset.

　　Coordinate with Product Owner, Scrum Master and Development staff to ensure objectives for day-to-day tasks and projects are resourced appropriately

　　Be a point of escalation for our customer and for technical staff, helping to remove obstacles and provide/find solutions when needed

　　Function as a liaison to the DHS customer and functional leads across the program

　　Oversee projects to ensure deadlines are met, schedules are current, and objectives are met, documenting, and sharing with appropriate staff on a regular basis

　　Ensure DHS defined project governance standards are implemented and adhered to for each project and task

　　Directly interface with end-users, stakeholders, and process owners, helping to document desired business outcomes, matching proposed solutions and verifying that project objectives are fulfilled

　　Ensure that all architectural artifacts and deliverables in the responsibility areas are developed to the highest quality standards

　　Be proactive, think like a customer. Provide regular and timely updates to customers and management.

　　Required Qualifications:

　　Ability to attain DHS EOD Clearance

　　Proven experience leading a development team in a supervisor, lead or manager capacity

　　Bachelor’s degree in Computer Science, MIS or Business

　　10+ Years of total IT experience

　　5+ Years of experience with the ServiceNow platform or other enterprise low code/no code platform supporting HR operations

　　Experience Agile framework and tools (Jira, ServiceNow, etc.)

　　Ability to interface with team members at all levels, including business operations, technology, and management

　　Experience working with US Federal Government customers

　　Excellent written and verbal communication skills

　　Preferred Qualifications:

　　ServiceNow platform experience

　　Certified ServiceNow Application Developer, Implementer, or System Administrator certification is highly desired

　　Experience with program and project management

　　What We Can Offer You:

　　We’ve been named a Best Place to Work by the Washington Post.

　　Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

　　We offer competitive benefits and learning and development opportunities.

　　We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

　　For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

　　Company Overview:

　　CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

　　Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits)

　　Since this position can be worked in more than one location, the range shown is the national average for the position.

　　The proposed salary range for this position is:

　　$68,400-$143,700