DescriptionMISSION STATEMENTThe Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:Two years of education and/or two years' experience in social servicesTwo years education and two years of experience can be substituted for bachelor's degreeExperience working with low-income and vulnerable peopleCase management skills for on-going support and advocacyAbility to empathize with and advocate for low-income and vulnerable peopleMaintain confidentiality with personal informationKnowledge of social services and local resources preferredKnowledge or experience working with homeless/low-income familiesHave excellent interpersonal skills, with emphasis on working effectively in a teamAble to make decisions based on policies and procedures manualProficient in typing, organizing, and filingPossess working knowledge of budgetingAble to multi-task and work in a teamUnderstand and demonstrate crisis management skillsSelf-motivated; ability to work with minimal supervisionCommunicate effectively, both written and orally, with Program Manager and other staffProperty management preferredHave (or obtain within 30 days of employment) First Aid & CPR cardCompleted (or obtain within 30 days of employment) Blood-borne Pathogens courseNegative TB test every two yearsPass a criminal background checkMicrosoft Word, Excel, Access and Publisher require, Microsoft PowerPoint, helpfulWorking knowledge of database applications and ability to use new software programsESSENTIAL DUTIES AND RESPONSIBILITIES:Provide support to the participants living in Stepping Stones and Family ShelterMaintain complete program documentation for the participantConduct move-ins and move-outs from the programOversee office/records management, case management, data collection and reportingSurvey monthly incomes; calculate Area Median Income, Average Gross Income and feesAssist participants in identifying and achieving goalsTeach/Facilitate at least one monthly Life Skills ClassAnswer a multi-line phone systemEnter data accurately and promptly into multiple databases and spreadsheetsHelp participants find emergency services (food, clothing, furnishings, transportation, etc.)Assist current and past participants with support services as funding providesWrite vouchers and track budgets for the servicesConduct random UA and BA tests; unit visitsIssues "write ups" to participants for non-compliance and follow through with proceduresMaintain records using retention, protection, retrieval, transfer, and disposal proceduresAssist with crisis management, support recoveryBuild Trust: Be consistent, trustworthy, and honestAssist in Preparation: Help participants plan for and anticipate what to expectTeach Visualization Skills: Help participants imagine completing steps to reach goalsAssist in Goal Setting: Help plan and anticipate steps, obstacles, and feelings, resource needs and offer support during the processExplore positive and negative effects of achieving desired goalsHighlight coping skills that help the participant through the processAssist coping skill development; recognize small steps and celebrate accomplishmentsDevise Case/Service Plan; help participants to establish and maintain residential stabilityAttend community social service provider meetings and participate on committeesAdvocate for participants; network with partner agencies and community supportersProvide aftercare/outreach for participants that leave or graduate from Housing Programs