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Guest Services Leader
Guest Services Leader-November 2024
Matthews
Nov 28, 2025
About Guest Services Leader

  Company Description

  Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

  Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.

  Job Description

  Shift Leaders are responsible for supervising employees and general operations of the store. The ideal candidate for this position would possess excellent customer service skills to respond to the needs of customers. In addition, this candidate would be self-motivated and ready to assist the managers with any tasks that need to be executed to keep our facilities well-maintained and running smoothly. This person would be knowledgeable of store operations and PFJ's commitment to quality and customer service.

  Pay Rates Starting between: $14.10 - $20.45 / hour

  Qualifications

  Previous experience or working knowledge of retail operations

  Incredible customer service skills & the ability to help maintain a customer focused culture

  Must be proficient with a calculator, computer, and other equipment

  Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives

  Must be able to work a flexible schedule of nights, days, weekends, and holidays

  Background check is required

  Additional Information

  Fuel Discount

  Nation-wide Medical Plan/Dental/Vision

  401(k)

  Flexible Spending Accounts

  Adoption Assistance

  Tuition Reimbursement

  Flexible Schedule

  Weekly Pay

  17766

  Pilot is an Equal Opportunity Employer. Pilot does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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