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　　Provides customer service in all areas of helping client families following the loss of a loved one. Implements choices made by the families’ legal representatives regarding the final disposition of the body and memorialization of the individual. Interacts with the family to fulfill the death care needs of their loved one. Provides exemplary personalized and professional service. Fulfills the requirements as dictated by the licensing Board in the practicing state or province.

　　JOB RESPONSIBILITIES

　　Arranges and conducts funeral and memorial ceremonies in a professional, organized and caring manner consistent with company policies and procedures

　　Negotiates and enters into funeral contracts

　　Handles contracts, legal documents, and collection of payments in accordance with company policies

　　Ensures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/services

　　Arranges for the interment or cremation of human remains

　　Confirms authorization to proceed with the service arrangements

　　Verifies identification of the deceased and authorization for embalming

　　Cares for the deceased in a respectful manner while performing a variety of tasks which may include: performing removals and transfers including lifting of deceased human remains; dressing and preparing caskets; coordinating and assisting with funeral services and visitations

　　Supervises/assists in funeral services by: supervising the parking of cars; ushering; driving funeral vehicles; assisting at chapel and church services; assisting at the cemetery; delivering of flowers, caskets, urn, photos and other personal keepsakes or mementos of client families; setting up and removal of chairs, and; participating at special functions

　　Handles aftercare including delivery of: documentation, stationery, information on insurance, health benefits and pension and pre-arrangements for next of kin

　　Handles pre-need sales where applicable. And, or ensures potential pre-need referrals are shared with Family Service Counselors

　　Ensures adherence to all professional, municipal, provincial/state and federal licensing authority, regulations and rules applicable to the provision of funeral services

　　Prepares and accurately completes documents and online entries related to services, cremations, maintenance

　　Promotes and maintain a safe and healthy work environment

　　Retains heritage and grows market share through active involvement with community, religious and other organizations

　　MINIMUM REQUIREMENTS

　　Education

　　High School diploma or equivalent

　　Completion of a degree training program at an accredited mortuary college or technical school specializing in funeral service or mortuary science as required by state/provincial law

　　Experience

　　Apprentice, Funeral Director experience as required by state/provincial law

　　2 years directly related experience preferred

　　Certification/Licenses

　　Must meet all licensing requirements required by state/province law and as prescribed by each state board

　　Current state/province issued driver’s license with an acceptable driving record

　　Knowledge, Skills and Abilities

　　Basic knowledge of religious and fraternal organizations customs

　　Knowledge of computers and some software including MS Office Suite required

　　High level of compassion and integrity

　　Good communication skills

　　Problem solving skills

　　Ability to multi task and set priorities

　　Ability to work weekends and evenings

　　Detail oriented

　　Postal Code: 11375

　　Category (Portal Searching): Operations

　　Job Location: US-NY - Forest Hills

　　Job Profile ID: U00219

　　Time Type: Full time

　　Location Name: Forest Park Chapel - Riverside Memorial Chapel - Boulevard Riverside Chapels and I J Morris Funeral Directors