Details Below

　　Zelle Team:

　　Monday - Friday AM shift 8:30 - 5 pm AND Monday - Friday PM shift 12:30 pm - 9 pm

　　FD&R Team:

　　Tuesday - Saturday AND Sunday - Thursday 10 am - 7 pm.

　　Fraud Support will consume inbound/outbound communications through ticket creation/management, providing such fraud support 24x7x365. The Remote Fraud Support team will assist the client Fraud Support Center to assess, evaluate and make decisions on transactional alerts for potential fraud within various user interfaces and provide support by troubleshooting and problem-solving for the clients clients experiencing difficulties using retail applications available on the client’s website. The Fraud Support Analyst will act as a liaison between the client's Fraud Support Center, other client business units and clients of client.

　　In addition, the Fraud Support Team will support incoming and outgoing customer contact using approved client methods (i.e. call, email, web portal) to identify and prioritize the interaction. The Fraud Support Team will document pertinent information according to client standards, conducting research to provide resolution or escalation leveraging client operational runbooks and documented knowledge articles.

　　Top Skills Details:

　　Customer Service, Call Center, Analytical, Investigation of Fraudulent activity

　　Additional Skills & Qualifications:

　　ONSITE IN PITTSBURGH, PA

　　Experience Level:

　　Entry Level

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.