Description We are offering a customer service representative role in Chantilly, Virginia, United States, within the telecom provider industry. The role requires in-office presence and proficiency in Microsoft Office Suite, specifically Microsoft Excel and Microsoft Outlook. This role presents an opportunity to join a team that focuses on providing exceptional customer service in a call center environment.

Responsibilities:

• Provide high-quality customer service to clients over the phone

• Manage customer inquiries and resolve them in a timely manner

• Maintain accurate records of customer interactions and transactions

• Utilize Microsoft Office Suite for various tasks including data entry and communication

• Monitor customer accounts and take appropriate action for delinquent payments

• Maintain a typing speed of 45 - 60 WPM for efficient data entry

• Answer multi-line phone system and direct calls as required

• Uphold strong knowledge of company products and services to provide accurate information to customers

• Collaborate with the team to meet and exceed customer service targets

• Participate in team meetings and training sessions to continuously improve skills and stay updated with changes in company policies or products. Requirements • Proven experience as a Customer Service Representative or similar role

• Familiarity with Call Center Customer Service operations

• Solid understanding of general Customer Service procedures and practices

• Proficiency in Microsoft Outlook and Microsoft Excel

• Fast and accurate Typing skills, ideally over 60 WPM

• Experience with Typing Data Entry tasks

• Ability to handle and efficiently operate a Multi-Line Phone System

• Excellent communication and interpersonal skills

• Ability to handle stressful situations and remain calm and courteous

• Strong problem-solving abilities and attention to detail

• High school diploma or equivalent

• Willingness to work in shifts or flexible hours when required.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use .