Business: Kalmar

　　Job Function: Service

　　Location:

　　Melbourne, VIC, AU

　　Field Service Technician

　　Kalmar keeps global trade moving. Our innovative solutions contribute to every fourth container movement in the world and help transform the future of cargo handling. We believe in collaboration, delivering on our promises and that people make the difference.

　　Purpose of the position

　　Executes service on Kalmar and 3rd party equipment at the customer site or in Kalmar premises

　　Knows the customers’ Installed base

　　Responsible for: security, service execution on quality and on time, professional interaction with customers, service report, work time report, sales leads

　　Accountable for: Customer satisfaction, quality workmanship and first time fixes

　　As per work agreement: weekend work (stand-by), shift work, overtime, remote travel

　　Main tasks and responsibilities

　　Maintain and repair the latest cargo handling heavy equipment at customer facilities or Kalmar premises, including:

　　Planned maintenance

　　Conducting repairs on breakdown

　　Fault finding

　　Contributing to effective OH&S practices

　　Actively builds good customer relationships by professional behaviour and customer-minded interaction

　　Actively builds profitable Kalmar service business in the country by well planning work days and providing service at high quality and on time to customers

　　Prepares well for service jobs: service history, parts, customer address and contact, onsite on time etc.

　　Executes daily service jobs, properly signing in and out at the customer’s site, securing the equipment for: repairs, preventive maintenance, warranty, inspections, refurbishments etc.

　　Leaves the customer site having cleaned the workplace, reviewed the work done with the customer, checked for additional service opportunities, service report sent and properly signing out with the customer contact

　　Report any unsafe equipment (Service vehicle, Tooling, Equipment etc) to the relevant manager

　　Continuously learns about new Kalmar equipment

　　Reports service work (during the day, at the end of each job)

　　Reports work time (daily)

　　Provides sales leads on to relevant parties and other opportunities at the customer site

　　Keeps van stock up to date and accounted for

　　Keeps service vehicle clean and presentable at all times, vehicle services to be kept up to date

　　Company provided tooling to be secured, maintained and accounted for.

　　Close cooperation with customer service contacts, spare parts division etc

　　Other duties as requested by your manager

　　KPI’s

　　Security: zero accidents

　　Work organisation: 5S

　　Invoice lead time (from last operation performed to status WDON)

　　Installed base data

　　Customer satisfaction related to service: CROL customer survey

　　Kalmar must-win battles and strategic targets for Services

　　What you’ll need to succeed

　　Education

　　Mechanical or Electrical trade qualification eg diesel mechanic, mobile plant fitter, commercial marine mechanic, auto electrician, electrical fitter, industrial electrician

　　Minimum year 10 high school

　　Ability to participate in training on and off the job with above average ability to learn and apply new skills.

　　Experience

　　Ability to fault find unsupervised

　　Ability to test & understand hydraulic & electrical circuits/diagrams

　　Ability to strip & rebuild mechanical components eg differential

　　Experience using email and ICT

　　Industrial/commercial heavy equipment background

　　ECU / PLC experience / exposure advantageous

　　Ability to plan efficient service execution

　　Competencies

　　Team player

　　Proactive with a can do attitude

　　Self-starter

　　Results oriented

　　Ability to achieve deadlines

　　Career focused

　　Motivating and Inspiring people

　　Ability to get things done

　　Good customer communication, structured, service minded, customer-oriented

　　Literacy in English language written and oral

　　Knowledge

　　In depth-knowledge of hydraulic, mechanical and electrical systems.

　　Customer solutions focused

　　Licenses (preferred)

　　Disconnect Reconnect restricted electrical license

　　Forklift operator’s license

　　Elevated work platform license

　　Working safely @ heights

　　You will be part of

　　We believe in our people as it is our people who really make the difference. We always work in close collaboration with our customers, deliver on our promises and never walk away no matter how big the challenge. We succeed because we do it together.

　　With us, you will have the opportunity to realise your potential and become an important member of our global team.

　　Interested to join?

　　If you are excited about this opportunity, please submit your application with salary request and CV by 29.02.2024.

　　Kalmar is part of Cargotec

　　Kalmar is the global leader in sustainable cargo handling for ports, terminals, distribution centres and heavy industry. With our extensive electric portfolio and global service network, we help our customers move towards safer, more eco-efficient and productive operations. Together, we develop innovative solutions that shape the future of our industry, improving our customers’ every move. www.kalmarglobal.com

　　Kalmar is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2022 totalled approximately EUR 4 billion and it employs around 11,500 people. www.cargotec.com