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　　Company Description

　　Eurofins Scientific is an international life sciences company,providing a unique range of analytical testing services to clientsacross multiple industries, to make life and our environment safer,healthier and more sustainable. From the food you eat, to the water youdrink, to the medicines you rely on, Eurofins works with the biggestcompanies in the world to ensure the products they supply are safe,their ingredients are authentic and labelling is accurate.

　　Eurofins is the global leader in food, environment, pharmaceutical andcosmetic product testing and in agroscience Contract ResearchOrganisation services. Eurofins is one of the market leaders in certaintesting and laboratory services for genomics, discovery pharmacology,forensics, advanced material sciences and in the support of clinicalstudies, as well as having an emerging global presence in ContractDevelopment and Manufacturing Organisations. The Group also has arapidly developing presence in highly specialised and molecular clinicaldiagnostic testing and in-vitro diagnostic products.

　　In over just 30 years, Eurofins has grown from one laboratory inNantes, France to 55,000 staff across a decentralised andentrepreneurial network of 900 laboratories in over 50 countries.Eurofins offers a portfolio of over 200,000 analytical methods toevaluate the safety, identity, composition, authenticity, origin,traceability and purity of biological substances and products.

　　In 2020, Eurofins generated total revenues of EUR 5.4 billion, and hasbeen among the best performing stocks in Europe over the past 20years.

　　Job Description

　　The Field Service Engineer is responsible for verifying properfunctioning, shipping and receiving, quality control, and writing testfiles for instrumentation. This position requires travelling on shortnotice and providing exceptional technical support to customersincluding installation, troubleshooting, testing, and repairing issueswith hardware, software, or reagents.

　　Essential Duties & Responsibilities

　　1. Receive, QC and prepare instruments for shipment

　　2. Verify proper functioning of instruments

　　3. Verify proper functioning of test kit systems on instruments

　　4. Write test files using different software systems

　　5. Provide technical assistance to customers for hardware, software,and reagents via

　　telephone and in-person communication

　　6. Recognize and communicate product issues, complaints, improvements,and resolutions

　　7. Document call contacts and assist with technical training ofcustomers

　　8. Install diagnostics instruments into customer laboratories

　　9. Test reagents in customer laboratories on new and existingdiagnostics instrumentation

　　10. Train customers

　　11. Provide on-site troubleshooting, repair and preventativemaintenance

　　12. Assist customers with meeting their regulatory and verificationrequirements

　　13. Present product & technical information

　　Non-Essential Duties & Responsibilities

　　1. Maintain cleanliness of laboratory and equipment as needed

　　2. Assist with kit assembly when needed

　　Qualifications

　　Education/Experience

　　Bachelor of Science degree in Engineering or a related field and atleast

　　3 years previous work experience in a similar engineering position, oran equivalent combination of education and experience

　　Previous experience working with customers and working remotely

　　Previous diagnostic instrumentation experience preferred

　　Computer Skills

　　Proficient in Microsoft Word, Excel, and Outlook

　　Test Designer

　　Internet Explorer, Chrome, or Firefox

　　Must be willing and able to learn other software programs as needed

　　Knowledge, Skills and Other Abilities

　　1. General Labor tory knowledge (use of equipment; pipetting; personalsafety; general lab practices)

　　2. Technical knowledge of Immunochemistry & ELISA testing

　　3. Knowledge of FDA Quality System Regulations (cGMP) and InternationalStandards (ISO) pertaining to medical devices

　　4. Ability to communicate technical information and problems withcustomers and co-workers

　　5. Ability to learn new & existing instrumentation and softwaretechnology

　　6. Maintain systems for tracking proper functioning of tests andequipment, software versions, and test file versions

　　7. Ability to manually run tests

　　8. Diplomacy and tact in resolving issues with co-workers andcustomers, specifically lab technicians and department managers

　　9. Ability to travel on short notice for periods of up to one week

　　10. Must be able to coordinate own travel arrangement when traveling tocustomer sites

　　11. Evaluate software and determine causes of malfunctions

　　12. General technical and customer assistance

　　13. Record data, make computations, analyze results, and write reports

　　14. Calibrate test equipment and determine causes of equipmentmalfunctions

　　Cer