Dutch Consumer Finance Representative - Portugal

　　Req ID#: 379290

　　Lisboa, Portugal, PT

　　Job Description:

　　Come and work with us.

　　Do you want to contribute to an outstanding customer representative service?

　　Are you Dutch native or fluent with strong communication skills?

　　Looking to make your career abroad in a multicultural environment?

　　So we have the perfect opportunity for you!

　　Our client is a global leader in financial services, transforming businesses and empowering communities with products, services, and contributions.

　　As a customer advisor specialist, your daily responsibilities will include:

　　Comply with company policies and procedures to meet legal, quality, and business requirements.

　　Ensure the highest level of customer service by responding to all customer inquiries.

　　Provide coverage for the “stock credit”, designed to facilitate the financing of the acquisition of new and/or used vehicles by clients.

　　Facilitate the initiation and signing of lines of credit by collaborating with the appropriate parties.

　　Guarantee compliance with regulations and financial conditions during the signing process.

　　Maintain accurate records of all lines of credit and ensure compliance with documentation requirements.

　　Manage financial provisions, ensuring timely and accurate disbursement of funds to concessionaires.

　　Verify the integrity and accuracy of the documentation.

　　Complete assigned daily tasks efficiently and on time.

　　Work proactively and independently to meet objectives and goals

　　To succeed in the role, you will need to have:

　　Native or proficient level of Dutch (C2)

　　Advanced level of English (at least C1)

　　Excellent listening and written/oral communication skills in the service languages

　　Motivated and enthusiastic personality

　　Capacity for self-organization, planning and prioritization

　　Patience, empathy and ability to manage stress

　　Ability to work under pressure and adapt quickly to adverse situations

　　Technical aptitude and ability to adapt quickly to new technologies

　　Ability to follow guidelines and instructions

　　Ability to remain calm and lucid in critical situations

　　Ability to demonstrate confidence when imparting information or dealing with problematic interlocutors

　　Experience in measuring and improving customer satisfaction and loyalty across a wide range of functional areas and geographies

　　Familiarity with ticketing systems

　　Experience with policy work, or aid resource project management

　　Previous experience in customer service, administrative operations, financial services or credit management.

　　Knowledge of the Microsoft Office and advanced Excel (mainly required).

　　Knowledge of accounting is valuable.

　　Must hold EU citizenship or valid work permit for Portugal

　　Be a local candidate or willing to relocate to Portugal

　　Benefits.

　　Relocation package

　　Competitive wages

　　Paid professional training

　　Employee discounts

　　Private healthcare & dental insurance (after six months of employment)

　　Growth opportunities through various development programs

　　Fun and engaging company-wide initiatives, including our EverBetter wellness program

　　Job stability

　　Life-long skills and experience

　　Excellent work culture

　　Go further with Foundever™

　　We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

　　Apply today!

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