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DIRECTOR, PAYROLL OPERATIONS
DIRECTOR, PAYROLL OPERATIONS-November 2024
Charlotte
Nov 13, 2025
About DIRECTOR, PAYROLL OPERATIONS

  Compass Corporate

  A family of companies and experiences

  As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. Our 225,000 associates work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!

  great people. great services. great results.

  Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

  Job Summary

  Compass Group has a great opportunity for a Director of Payroll Operations to lead a large team in a high volume environment. If you are looking for a great culture, opportunities for growth and free food, this might be a position for you. The ideal candidate must be willing to work on-site Tuesdays, Wednesdays and Thursdays.

  Responsibilities:

  Provide leadership for the Operations teams regarding payroll processes, volume management, compliance, issue identification and resolution

  Establish and implement new procedures as dictated by issues and controls needed for sustainability

  Develop plan to measure success of procedures implemented to share with team and management

  Collaborate with other teams to improve process, tools, quality metrics, and methodology

  Work closely with other payroll managers and business systems (SAP) team to share information and address issues to include MySTAFF, other time submission methods and MyCPM

  Apply root cause/preventative solution methodology

  Assist department in achieving departmental and company goals through coordination of multiple and simultaneous deliverables

  Achieve SLAs with continuous improvement

  Coordinate communication to field users regarding Payroll changes/initiatives/issues

  Work with Accounting, HR, Benefits, AP, Legal, Financial Systems, Bank Rec, STGHR and Treasury to review and address cross-departmental impacts and resolve issues

  Develop and implement Customer Satisfaction strategies to achieve year on year improvement on survey

  Develop team members and coach them where needed to help build new and improved skill sets

  Responsible for planning and executing the support deliverables

  Qualifications:

  Bachelor’s degree in business or related subject (Finance, Accounting preferred)

  CPP preferred

  Minimum 10 years business experience, including at least 7 years payroll related experience

  10+ years of progressively responsible management experience

  Project management experience preferred

  Knowledge of SAP HR, Payroll, and Accounting systems

  Proficiency in Microsoft Office programs with a demonstrated ability to use Access

  Strong analytical, communication and interpersonal skills with the ability to work with multiple teams in requirements, testing and other activities

  Proven ability to manage multiple tasks and deadlines in a payroll environment

  Commitment to quality, self-motivated/can work independently

  Ability to work in a confidential environment

  Apply to Compass Group today!

  Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

  Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

  Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)

  Associates at Corporate are offered many fantastic benefits.

  Medical

  Dental

  Vision

  Life Insurance/ AD

  Disability Insurance

  Retirement Plan

  Paid Time Off

  Holiday Time Off (varies by site/state)

  Associate Shopping Program

  Health and Wellness Programs

  Discount Marketplace

  Identity Theft Protection

  Pet Insurance

  Commuter Benefits

  Employee Assistance Program

  Flexible Spending Accounts (FSAs)

  Req ID: 1150274

  Compass Corporate

  MIRANDA CARTERET

  [[req_classification]]

  #payroll

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