Job Summary and Mission

　　Now Brewing – Market Research & Insights director! #tobeapartner

　　From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and its rich tradition, but that also brought a feeling of connection. We are known for developing and supporting partners who share this passion and are guided by their service to others.

　　As a Starbucks Market Research & Insights director, you will inspire teams and leaders to take action and make decisions by serving as the champion of our Customers and Partners (employees). You will lead a team of consumer insights professionals in the application of research methods, analytics and synthesis to build compelling, persuasive cases for action. You will help others translate business questions into research objectives and, in turn, into studies and learning plans. You will serve as a thought leader and consultant across a wide variety of teams, spanning—among others—marketing, creative studio, loyalty and digital while influencing decisions at the highest levels of the company.

　　Leveraging your previous experience, we will enable you to:

　　Lead and develop a team of Market Research & Insights professionals

　　Collaborate with business partners and team members to translate business questions into research designs, analytics plans and customized reports

　　Innovate Starbucks research approaches to add value and incremental research capabilities to an already robust toolkit

　　Serve as an influencer with executive leaders, representing the voice of our Customers through compelling storytelling

　　Serve as an evangelist for the insights Market Research & Insights Team, building strong relationships and trust in your team and its capabilities

　　We’d love to hear from people with:

　　Expertise in experimental research design

　　Strong knowledge and experience with both quantitative and qualitative research methods

　　Strong knowledge of statistics (descriptive and inferential) and their use in quantitative research methods

　　Deep experience with both custom research in support of innovation and renovation initiatives, as well as longitudinal, tracking programs (such as Brand Equity Measurement, Employee Satisfaction, Customer Satisfaction studies, etc)

　　Compelling, persuasive oral and written communication skills

　　Proven ability to build strong cross-functional relationships

　　Proficiency with SPSS, Desktop Reporter and other statistical software packages with the ability to direct others in their use & application

　　Market Research & Insights experience in CPG or Retail

　　The pay range for this position may be narrower than that displayed, depending on where the work is performed.

　　If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.

　　All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

　　We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

　　Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [email protected].