Our Mission

　　At Palo Alto Networks® everything starts and ends with our mission:

　　Being the cybersecurity partner of choice, protecting our digital way of life.

　　Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

　　Our Approach to Work

　　We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!

　　Your Career

　　The IT Desktop Support team assists co-workers, both local and remote, providing technical troubleshooting and resolution to all computer issues, software or hardware. As a member of the team, you’ll handle issues when employees are in high-pressure scenarios and time is critical. It is important you’re able to keep composure during these times, resolving technical concerns for your colleagues.

　　At the same time, you’ll also be collecting information from our users to improve our processes – no system is perfect, and we seek individuals driven with a passion for improvement projects to create a better environment. You will meet to discuss needs for network changes and the feasibility of enhancements recommended by end-users. Your voice and feedback are important, you’ll monitor technology trends and share your own recommendations for new tools or improvements into the company's existing platforms to support our entire workforce in productivity.

　　Your Impact

　　Provide technical support services for all aspects of user account setup and maintenance, system patching, antivirus, system imaging, break/fix on PC and Mac devices, video conference equipment, printers/copiers, phone systems, and general IT hardware and software

　　Follow SOP documentation and raise issues appropriately to a higher level of staff

　　Handle individual workflow and maintain current ticket queue via IT ticketing system

　　Provide Mobile support for iOS and Android devices

　　Develop and maintain productive and professional relationships with user base working with every level of the organization

　　Your Experience

　　A strong service-oriented mentality required

　　Self Learning Skills

　　Ability to quickly learn and cross-train other IT team members

　　Recent hands-on technical experience with Windows 10, Windows 7, Microsoft Office Suite, Google Suite Products, MacOS, Microsoft Active Directory, System imaging, VPN, basic networking, network connectivity including 802.11x, PC and Apple hardware, and mobile devices

　　Basic understanding of networking

　　Recent experience with remote access and remote-control tools to support remote employees (preferably MS Remote desktop, Zoom ServiceNow, Microsoft Deployment Toolkit, JAMF, AirWatch, and Zoom Video Conferencing)

　　The Team

　　The Employee Success Team builds and supports technology to create delightful experiences for our employees. It’s crucial that everything we offer and create are easy for people to use and understand. We have a high-performance culture filled with people that refuse to take no for an answer. Our team takes pride in taking technical excellence to a whole new level and are intrinsically motivated to do some of our best work yet.

　　Our Commitment

　　We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

　　We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected] .

　　Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

　　All your information will be kept confidential according to EEO guidelines.

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　　Is role eligible for Immigration Sponsorship?: No. Please note that we will not sponsor applicants for work visas for this position.