Role Profile

　　Trainer

　　Role Definition

　　The role of a trainer is to develop a competency and skill sets in anindividual to perform his/her effectively and efficiently in the workplace. The trainer should communicate to the trainees about what isexpected out of training in a simple and professional way

　　Roles and Responsibilities

　　The trainer plays a pivotal role from start to end of the Domaintraining that includes the following:

　　1. Participate in KA and KTrelated activities in the account and work with the client and variousstakeholders to ensure that processes knowledge is documented andtransferred to the operations team

　　2. Deliver Generic Domain Specific Modules along with up skillingresources on process.

　　3.Structure On boarding Training requirements, Pre Process, CustomerVisits etc.

　　4. Ensure that all newemployees go through the defined new learning path for their respectiveroles in the account

　　5. Deliverpre-process and process training for new employees

　　6. Support new hires during OJT and GO-live

　　7. Provide refresher and remedialtraining for existing employees

　　8.Ensure all regulatory requirements are complied with from time totime

　　9. Maintain trainee data andinformation

　　10. Generate trainingreports from time to time

　　11.Support any administrative tasks like trainee roster and scheduling etc.

　　12. Create/Customizetraining content for delivery

　　13.Provide feedback and coaching to analysts on the floor

　　14. Take ownership for improvement in analystsperformance

　　15. Analyze trainingneeds for employees working for the account.

　　16. Responsible for account level Training metrics

　　17. Responsible for adhering totraining standardization guidelines defined by the BU TrainingFunction

　　18. Responsible towork with ops to bridge gaps during training.

　　Certifications and Assessments

　　Standard Trainer Assessment & Domain Certification

　　B2 - Domain Process Training Certification

　　Education

　　Graduate

　　Knowledge

　　Must Have

　　'1 Good Hands on system & applicationsexpertise

　　2 Fluent in English language skills

　　3 ExcellentCommunication and presentation Skills

　　4 Good Customer interactionskills

　　5 PC literate with good system navigation skills

　　6 Good Data input skills

　　7 MS Office (Excel, Word, Outlook)skills - Basic

　　8 Task Management & Organization skills

　　9Problem solving skills

　　10 Professional experience in Industryenvironment

　　11 Ability to engage with the client and run/leadworkshops

　　12 Excellent Facilitation and influencing skills

　　Good to have

　　- Advanced Research Skills

　　-Content Design & Development Skills

　　- Experience in handlingLMS activities

　　Experience

　　Must Have

　　1. A Deep Knowledge of the Business

　　2. The Ability to Measure and Assess Staff Training Needs

　　3.Strong Communication and Interpersonal skills

　　4. A Passion forContinuous Learning

　　5. Innovative Thinking

　　6. EmbraceEfficiency

　　Good to have

　　Prior experience in similar role

　　ID Certification and Technical Skills

　　Behavioral Skills and Attributes

　　Assertive Communication

　　Conflict Resolution Mindset

　　Able to balance work and life

　　Good Time Management

　　Self-improvement Mindset

　　Good Stress Management/Resilience

　　Patience

　　Training (Ops)