Description

　　Data Center Operations designs, installs & maintains the world’s largest Computing Infrastructure. We are looking for skilled Data Center Engineers with a passion for technology to help us expand our cloud to the next level.

　　More about us:

　　Amazon Web Services (AWS) offers an exciting, dynamic and challenging environment encouraging creativity and personal development while maintaining AWS computing environments in a secure, scalable, and cost-effective manner.

　　Mid 2012, AWS S3 web service accepted its 1 trillionth object, currently accepting more than 40,000 objects uploaded every second on a daily basis. To keep up with this demand on both disk and capacity, we continue to expand our Data Centers in every region! Our content delivery service Front, has expanded its Data Centers presence by over 50% worldwide in the last 12 months and are expected to continue increasing! This requires talented people to build & manage. We hope it is you!

　　The Opportunity: Data Center IT Support Engineer

　　This role is a unique opportunity to work in some of the most cutting edge data centers in the world. Amazon data centers are large-scale high-density centers where you will be working on changing the face of technology in the region.

　　A Data Center IT Support Engineer may be the primary point of contact for both internal customers (for example: Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external customers (Vendors, Contractors, Service Providers among others). There is never a dull moment as each day presents itself with different challenges.

　　Some of the key responsibilities you will undertake are:

　　Problem Solving:

　　Maintain a high level of system reliability by prioritising and resolving trouble tickets efficiently

　　Escalation point and technical troubleshooter for all Systems and problems

　　Deep diving into Linux server issues

　　XEN service virtualization troubleshooting

　　Technical:

　　Troubleshoot technical issues on various platforms ranging from Systems through to Power/Mechanical

　　Remediation of physical layer outages, both Systems & Network

　　Remediation or recovery of physical power issues on racks

　　Participate in Data Center power & cooling events

　　Operations:

　　Meet 24x7 On-Call requirements and response during shift rotations.

　　Install & configure racks of hosts in line with internal SLAs

　　Triage & resolve trouble tickets for all devices in your region

　　Data Center point of contact for all High Severity issues

　　Physical replacement of server and network device parts

　　Ensure correct rotation of parts & spares

　　Help define metrics to increase our customer uptime

　　Enforcing Amazons Security Best Practices

　　Interact with third party vendors & contractors

　　Contribute ideas to improve operational efficiency

　　Project Management:

　　Participate in and deliver on a number of high impact small to mid-scale projects

　　Participate in team meetings for metric analysis and project status updates

　　Help build the world’s largest Cloud infrastructure

　　Mentoring:

　　Share knowledge and help educate less technical staff on the best practices related to all service owner issuesHiring:

　　Contribute towards building a great team by getting involved in the Amazon hiring process/candidate interviewsLearn more about our infrastructure here http://infrastructure.aws

　　We are open to hiring candidates to work out of one of the following locations:

　　Melbourne, VIC, AUS

　　Basic Qualifications

　　Solid Understanding of Linux/Unix Administration

　　Server Hardware Troubleshooting experience

　　Server Booting: POST, BIOS, PXE, Kickstart, GRUB/LILO, RAID

　　Some Experience with Network Protocols: TCP/IP, Ethernet, L2/L3 technologies

　　Network Hardware: Copper and Optical Fiber Cabling, Switches, Routers

　　Strong Communication Skills

　　Passionate about IT infrastructure and hardware!

　　Ability to cover 24x7 shift rotation

　　Preferred Qualifications

　　Remote Access: Console routers, IPMI, BMC

　　Network Equipment Installation and Configuration

　　Cisco IOS, NX-OS, JunOS

　　Redundancy: Power feeds, ATS, Server Hardware, RAID, Network Connectivity

　　Data Center Operations: Inventory Management, Hot/Cold Aisles, Security

　　Participated in Project Management

　　Experience or Knowledge of AWS products: EC2, EBS, S3 etc.

　　Scripting: Bash, Python, Perl, Ruby (or programming languages)

　　This position also has a physical component requiring the ability to lift & rack equipment up to 20 kg; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines.

　　This role involves covering 24x7 shift rotation

　　Candidates must possess a valid drivers licence and their own vehicle to travel between sites

　　Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

　　We believe passionately that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, sexual orientation, race, religion or belief.

　　Acknowledgement of country:

　　In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

　　IDE statement:

　　Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.